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ITIL Coordinator

On-site in Santiago de Compostela·Full-time·Added 2 days ago

Servinform

138 open roles

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Overview

Job details

  • Permanent contract

    Full-time hours.

Requirements

  • Have the right to work in Spain

    Servinform doesn't mention sponsorship in the ad.

  • Work on-site in Santiago de Compostela

    No relocation package mentioned.

  • Have 8+ years of experience

    Mid-level role.

  • Vocational training (FP Grado Medio)

    “Titulación universitaria de grado medio, grado superior o FP equivalente en ramas relacionadas con el objeto de la contratación.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

• Intermediate degree, higher degree, or equivalent vocational training in branches related to the object of the contract.

• Minimum of 8 years of experience in information systems support projects or in information systems consulting and implementation projects.

• Minimum of 4 years of experience in coordination of support teams.

• Verifiable knowledge in: o Project management methodologies. o ICT service management. o Project Management. o PMI and/or COBIT type methodologies

About Servinform

Industry
Business Process Outsourcing
Website
servinform.es

In their own words

About the company & team

We are Servinform, one of the leading outsourcing groups for contact center and BPO services, consisting of more than 9,000 employees, in which we support more than 1,500 companies in call center services, backoffice, marketing, document management, networks and telecommunications, IT, and social media. We are currently looking for a Coordinator with ITIL certification. In their day-to-day, they will be in charge of:

• Operational direction of the service.

• Liaison with the client.

• Management and coordination of support teams.

• SLA and KPI monitoring.

• Management of critical incidents and escalations.

• Preparation of monitoring reports.

• Coordination of training and knowledge transfer.

• Participation in monitoring committees.

- * We offer:

  • Permanent Contract
  • 40 h/w workday
  • Salary based on the candidate's value.

**“No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we approach equality and diversity as an elemental factor for social progress, working day by day to achieve this objective.”

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