The English-language job board for Spain

N0 Operations Manager

On-site in Barcelona·Full-time·Added over a year ago (last checked 2 Nov)

Sopra Steria

110 open roles

Apply

Our summary

Hours: Rotating shifts, including nights
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Benefits: Private health insurance, life insurance, flexible pay plan

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

Nice to have

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

What do we have for you?

Permanent contract and full-time schedule
100% on-site work in rotating shifts (morning, afternoon, and night)
23 vacation days
Continuous training: technical, transversal, and language skills. We have access to certifications, training from major Technology Partners, online platforms, and much more!
Life and accident insurance
Possibility of joining our flexible compensation (medical insurance, nursery vouchers, transportation, meals, and training)
Access to Privilege Club, where you will find interesting discounts from major brands
Personalized and detailed onboarding. We accompany you every step of the way so that you feel #soprano from the very beginning.
Office with spaces reserved for leisure. Work and fun combined!
Camaraderie and good atmosphere, we keep the power of unity in mind.

And most importantly…You have the opportunity to develop your professional career with us: We will create a personalized career plan together. You will be trained, we will set goals, and we will follow up to ensure that we achieve them together. We listen to your priorities and fight for them.

Here your voice matters! Join us and be part of something more!

We are committed to respecting diversity, creating an inclusive work environment, and implementing policies that foster inclusion and promote social and cultural respect regarding gender, age, functional capacity, sexual orientation, and religion, with equal opportunities.

The role

At Sopra Steria, a company recognized as a Great Place to Work, we are looking for an Operator N0 to join the team at the Control Center of a major Public Administration entity. You will be a key part of the management and monitoring of incidents that impact critical services.

What you'll do

Detection, analysis, and identification of incidents using monitoring tools for services and critical sites.
Escalation and monitoring of incidents with the various providers.
Communication of the status and progress of incidents to the teams involved.
Generation of procedural reports and documentation.
Proposal of improvements to incident management tools.
Review and validation of changes to critical services according to defined regulations.
Support and coordination with providers during relevant implementations.
Clear and constant communication about the status and progress of changes.

What are we looking for?

A person with at least 1 year of experience in:

Incident management and monitoring
Phone support for users and providers
Operating environments and control centers
Use of ticketing tools (Remedy highly valued)
Office tools (Excel, Word, Outlook, etc.)
Spoken and written Catalan - advanced level (essential)

Hiring process

3 steps2 interviewsa task to do

Application review
Preliminary call
With a recruiter · Phone call
A first call about your career plan, availability and mobility to check expectations match on both sides.
First formal interview
A discussion of your motivation with details of the project context.
Technical and personality tests
Not every role
Offered depending on your profile.

Published by the Luxembourg entity; the Spanish careers site only gives interview tips.
The Spanish recruiting team reviews applications weekly and informs candidates of progress.
Feedback is shared after the interview stage.

About Sopra Steria

Sopra Steria is a European leader in IT consulting, digital transformation, and software development, headquartered in Paris, France. With over 50,000 employees across more than 30 countries, the company provides end-to-end services including consulting, systems integration, infrastructure management, and business process services. Its industry focus spans financial services, public sector, aerospace, healthcare, and manufacturing, delivering both technical expertise and strategic advisory to large enterprises and public institutions.

In Spain, Sopra Steria operates with a strong presence in Madrid and Barcelona, offering a wide range of roles from junior developers to senior architects and project managers. The company is known for its multicultural environment, with many positions requiring French or English, making it an attractive destination for international professionals. Sopra Steria emphasizes career development, continuous learning, and a collaborative culture, and it actively supports relocation and integration for foreign talent, particularly in its European delivery centers.

Industry: IT Consulting
Founded: 1968
Employees: 50,000+
Headquarters: Paris, France
In Spain: Madrid, Barcelona

Good to know if you are moving

Sopra Steria has a significant presence in Spain with offices in Madrid and Barcelona, offering a wide range of IT roles.
Many positions require French or English, making it accessible for international professionals with language skills.
The company offers hybrid and remote work options, including some fully remote roles within Spain.
Sopra Steria provides career development programs and training opportunities, particularly in cloud, cybersecurity, and data.
As a global company, there are opportunities for cross-border projects and mobility within its international network.

In their own words

About the company & team

Because working at Sopra Steria is also about feeling Sopra Steria.

We are a recognized European leader in consulting, digital services, and software development, with nearly 56,000 employees in almost 30 countries and more than 4,000 in Spain.
We focus on people, their training, and professional development, which drives us to grow and constantly improve.

We are passionate about digital, and just like you, we seek the best adventure. We want your day-to-day to become your greatest inspiration. That you learn, contribute, have fun, grow, and above all, enjoy to the fullest.

If you want to be part of a "Great Place to Work" team, keep reading!

All open roles at Sopra Steria