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Teleoperator and Substitute Shift Leader

On-site in Barcelonès·Full-time·Added today (last checked 6 Nov)

Suara Cooperativa

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Our summary

Salary: €1,246 a month
Work mode: On-site, Barcelonès
Contract: Full-time
Languages: Catalan
Education: Compulsory secondary education (ESO)

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This job advert was originally written in Catalan.

Requirements

What we're looking for

Compulsory secondary education (ESO/EGB).
Minimum of 6 months of experience in telephone customer service or in the telecare sector.

Nice to have

Experience supervising or coordinating teams is valued.
Valuable: Vocational Training (CP) in Telecare Call Management, Vocational Training (CP) in Socio-health Care for dependent persons in social institutions or homes, Vocational Training (CFGM) Technician in Health Emergencies, Vocational Training (CFGM) Technician in Care for Persons in a Situation of Dependency, Vocational Training (CFGM) Technician in Auxiliary Nursing Care, Higher Vocational Training (CFGS) in Social Integration.
Holding a disability certificate of 33% or more will be valued.

Languages

High level of Catalan (providing a C1 level certificate is ideal).
Medium-High level in Office Automation.
Proactivity, agility, responsibility, teamwork, and empathy.

Pay & benefits

What you'll get

Stable vacancy.
Full-time: 40 hours per week.
Salary: €1,246 gross monthly x 14 payments + holiday bonus + Shift Lead bonus €16.20 per day (when substituting for the permanent staff member).
Start date: November 2026.
Location: Barcelona (Magòria-La Campana) - 100% on-site.

At Suara Cooperativa we foster diverse and inclusive work environments. All applications will be considered without distinction of age, gender, origin, sexual orientation or disability status.

The role

The Telecare Service of UTE ASISPA-SUARA aims to help elderly, disabled, or dependent people continue living in their homes, safely and reducing the risk of isolation. In addition to acting in emergencies, the service also acts preventively by maintaining continuous telephone contact with the user.

What you'll do

We are looking for a Teleoperator - Substitute Floor Supervisor who will habitually perform the functions of a Teleoperator and who, when it is necessary to cover absences of the permanent staff member, will temporarily assume the functions of Floor Supervisor.

Attend to calls and other communications from users and relatives, responding to their needs in accordance with the service protocols.
Manage emergency situations, assessing each case, activating the necessary resources, and following up on them.
Perform periodic calls to monitor and check the well-being of the users.
Register interventions, incidents, and relevant information in the management system, keeping files updated.

When assuming the functions of Shift Lead, you will be the reference figure for the Care Center during the shift and will have the following main responsibilities:

Organize and distribute the tasks of the teleoperator team to ensure the correct operation of the service.
Monitor shift objectives, especially regarding call volume and alarm response levels.
Coordinate with the Care Center supervision and with the rest of the service professionals.
Provide support to teleoperators in the face of complex cases or situations that require additional assessment.
Manage relevant incidents related to the care of users.
Ensure that emergency situations are attended to with the most appropriate resource in each case.

How you'll work

Schedule: Monday to Sunday (rotating weekends) from 15:00-23:00h.

About Suara Cooperativa

Suara Cooperativa is a social services cooperative based in Barcelona, Spain, providing care and support services for vulnerable groups including the elderly, children, youth, and people with disabilities. With a strong presence across Catalonia, it operates residential homes, day centers, home care services, and community programs, employing thousands of professionals in the social and healthcare sectors.

Suara is deeply rooted in the Catalan social economy and offers a collaborative, mission-driven work environment. For international professionals, it provides opportunities in caregiving, social education, nursing, psychology, and physiotherapy, primarily requiring Catalan and/or Spanish language skills. The cooperative model emphasizes worker participation and social impact, making it an attractive employer for those committed to public service and community welfare.

Industry: Social Services
Founded: 2016
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Badalona, Sant Boi de Llobregat and 25 more

Good to know if you are moving

Suara is a worker cooperative, meaning employees can become members and participate in democratic decision-making.
Most roles require fluency in Catalan and Spanish, as services are delivered in these languages.
The cooperative operates primarily in Catalonia, with offices and services across Barcelona, Girona, Lleida, and Tarragona.
It offers a wide range of roles in social care, healthcare, and education, suitable for professionals with relevant qualifications.
As a social economy entity, Suara prioritizes social impact over profit, offering a purpose-driven work environment.

All open roles at Suara Cooperativa