Senior ServiceNow Developer

• Degree or equivalent qualification in Computer Science, Information Technology, Engineering or a related field.

• 4+ years of hands-on ServiceNow platform development experience.

• ServiceNow Certified System Administrator (CSA) certification.

• ServiceNow Certified Application Developer (CAD) certification.

• Experience delivering solutions within ServiceNow CRM and Industry Workflows, including Sales and Order Management, CSM, Product Catalogue or Order Management.

• Hands-on experience building AI capabilities on the Now Platform, such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence.

• Strong ServiceNow scripting skills with JavaScript, GlideRecord, server-side and client-side scripting, Script Includes, Business Rules and ACLs.

• Experience with Flow Designer, IntegrationHub and scoped application development.

• Experience with REST/SOAP API integrations, OAuth/JWT authentication patterns, transform maps and data imports.

• Experience with Now Assist / AI Agent Studio, including AI agents, skills, prompt design and grounding AI in platform data.

• Experience with UI Builder / Now Experience or Service Portal.

• Knowledge of Automated Test Framework (ATF).

• Experience with Git and source control / update-set discipline.

• Strong written and verbal communication skills in English.

• English: Advanced level (C1).

• Spanish: Required.

• CIS certification in a CRM product line, such as CIS-CSM.

• Experience with Logik.ai, including configuration, solving engine, pricing logic and composable/API-first implementation patterns.

• CPQ domain knowledge covering:

  • Product configuration.

  • Constraint-based rules.

  • Pricing and discounting models.

  • Quote-to-cash processes.

• Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton.

• Knowledge of agentic AI patterns, including MCP-based integrations and multi-agent orchestration.

• Experience in complex-product industries such as manufacturing, high-tech, telecommunications, industrial or medical devices.

• Knowledge of Agile methodologies and JIRA.

At The Whiteam Consulting, we are looking for a Senior ServiceNow Developer with strong experience in ServiceNow platform development, AI capabilities and CRM workflows to join a technology project focused on CPQ and Sales & Order Management.

This is a hands-on development role for an experienced ServiceNow professional with demonstrable experience building AI capabilities on the Now Platform.

Experience with CPQ and Logik.ai is highly valued, although CPQ-specific product knowledge can be developed on the job for candidates who already have a strong ServiceNow and AI foundation.

• Design, develop and configure solutions across Sales and Order Management, CSM and CPQ.

• Work with product catalogues, quoting, pricing logic and order orchestration.

• Build and extend CPQ capabilities, including configuration rules, pricing logic and transaction handling.

• Develop AI-enabled solutions using Now Assist and AI Agent Studio.

• Design AI agents, skills and prompts to support quoting, product discovery and sales workflows.

• Build integrations between CPQ/SOM and external systems such as CRM, ERP and billing platforms.

• Develop integrations using REST APIs, IntegrationHub and custom spokes.

• Develop scoped applications, business rules, Script Includes, flows and user interfaces.

• Work with UI Builder / Now Experience.

• Translate commercial requirements such as product structures, pricing, discounts and approvals into maintainable platform logic.

• Guide and review the work of mid-level and junior developers.

• Act as a technical reference for CPQ and AI-related development decisions.

• Contribute to reusable assets, development standards and internal knowledge sharing.

• Support the scoping and estimation of CPQ and AI workstreams.