Senior Business Analyst

Hybrid in Madrid·Full-time·Added today

SGS

183 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
SGS doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
University degree
“Bachelor’s degree and/or master’s with relevant IT or Computer science background.” — per the ad.

Requirements

What we're looking for

Bachelor’s degree and/or master’s with relevant IT or Computer science background.
High Level Degree or equivalent in Computer Science or related subject
Minimum 3-5 years’ experience in Oracle EBS R12 on any of the following processes:
Order to Cash (O2C)
Record to Reporting (R2R)
Procure to Pay (P2P)
Supply Chain
Experience Oracle Fusion Cloud is desirable
Strong experience in supporting testing activities including unit testing, regression and user acceptance testing. Experience with automated testing would be a plus.
Demonstrated ability to communicate technical information to a non-technical audience
Strong understanding of IT Service Management (ITIL) process and standards.
Solid experience in managing activities with external suppliers like Oracle.
Relevant experience managing requirements through the entire delivery and operational life cycle.
Experience on business analysis frameworks and techniques – e.g. business process modeling, continuous improvement, requirements analysis, user stories and use cases definition, etc.

The role

Senior Business Analyst (SBA) is a role within the Information Technology (IT) Corporate team. The SBA works alongside with the business and functions stakeholders to improve their processes and systems. He/she understands the business and is responsible for assessing needs and resolve Incidents and requests coming from multiple stakeholders. The SBA also assesses the impact across business lines, functions and solutions, is responsible for translating them into documented requirements and can support their prioritization.

The SBA follows agreed standards and applies appropriate techniques to analyse and document applications and business requirements, feed backlog, create epics, user stories, high level and detailed functional designs, define acceptance criteria, review and validate testing plans and oversee UAT. He/she works with the technical teams to ensure the specifications are properly understood and supports the creation of training materials when needed and the development of the knowledge base of application features.

Provide 2nd or 3rd Level Support as required working closely with outsourcer of application support for escalated or urgent issues which require high-level of expertise.
Collaborate with Implementation, Solution Architect, Delivery and Outsourcer of Application Support for any initiative that will require Support engagement.
Attend internal and external service meetings (when required) to discuss escalated issues and improvement plans.
Partner with outsourcer of application support to improve relationships, monitor performance and quality of services.
Monitor escalated issues closely and assist outsourcer in resolving them according to applicable escalation procedure.
Create and foster strong relationships with business, management, technical partners and external service providers.
Perform regular service quality checks on incident tickets and requests by the outsourcer of application and discuss service issues and improvement plans.
Participate in management meetings, project meetings, and focus group meetings to provide feedback, ideas and increase level of engagement.
When required, facilitate and guide outsourcer testing activities such as unit testing, regression testing and user acceptance.
Engage with the business and functions stakeholders to identify and understand needs.
Conduct meetings and prepare presentations to share ideas and findings.
Identify needs, perform requirements analysis and impact assessment, and document the requirements. Support the organization on prioritization of requirements.
Deliver functional design documentation using the appropriate format and approach or review the functional design delivered by third parties when needed.
Define user acceptance test approach and oversee the user acceptance test execution.
Support deployment/rollout plans.

Hiring process

3 steps2 interviewsa task to do

Application
Recruitment team contact
With recruitment team
If your skills and experience match current or future needs, a member of the recruitment team contacts you.
Interviews
Face-to-face or virtual interviews, also a chance to learn about the job, your future manager and the culture.
Assessments
Not every role
For some positions: personality, cognitive and technical assessments, a short psychometric study, or more thorough assessments by external consultants.
Additional screening and reference check
Selection and offer · With HR team

An email acknowledges receipt of every application.
Unsuccessful candidates are informed and may be contacted for future openings.

About SGS

SGS is a Swiss-headquartered multinational company and the world's leading inspection, verification, testing and certification company. Founded in 1878, it operates across diverse industries including agriculture, construction, energy, manufacturing, mining, and public sector, providing services such as quality assurance, risk management, and sustainability solutions. With over 99,000 employees and a network of more than 2,600 offices and laboratories worldwide, SGS is a category-defining player in the Testing, Inspection and Certification (TIC) sector.

In Spain, SGS has a significant presence with offices in Madrid, Barcelona, and other major cities, offering a wide range of technical and inspection roles. The company is known for its strong commitment to safety, quality, and regulatory compliance, making it a relevant employer for international professionals with backgrounds in engineering, environmental science, and industrial safety. SGS provides opportunities for career growth in a global environment, and its Spanish operations are a key part of its European network.

Industry: Testing & Certification
Founded: 1878
Employees: 50,000–100,000
Headquarters: Geneva, Switzerland
In Spain: Madrid, Barcelona, Valencia and 7 more
Website: sgs.com

Good to know if you are moving

SGS operates in over 140 countries, offering international professionals the chance to work in a truly global environment with potential for cross-border projects and career mobility.
The company provides extensive training and development programs, including language courses and technical certifications, which can be valuable for professionals relocating to Spain.
SGS has a structured career path with opportunities to progress from technical roles to management positions, appealing to those seeking long-term growth.
The Spanish offices are well-established and integrated into the European network, offering a stable work environment and exposure to diverse industries.
SGS is a large, stable employer with a strong brand name, which can be reassuring for international professionals seeking a secure position.

In their own words

About the company & team

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.