Technical Service Leader

• Experience as a Field Service Engineer or in other internal Service roles.
• Previous experience leading teams, whether through formal management or leadership responsibilities.
• University degree in Electrical, Electronic, Mechanical, Mechatronics, or Industrial Engineering, or equivalent experience.
• Solid knowledge of Field Service operations, customer support, and service delivery processes.
• Demonstrated ability to motivate, develop, and support technical teams.
• Strong commercial orientation and ability to identify and support business growth opportunities.
• Customer-centric approach, with demonstrated experience in delivering excellent service experiences.
• Strong analytical and problem-solving skills in both technical and people management environments.
• Excellent communication and interpersonal skills.
• Fluent command of Spanish and English.
• Experience with CRM systems, ERP, or Field Service management platforms will be valued.
• Excellent organizational and planning skills.
• Strong commitment to Health, Safety, and Compliance standards.
• Availability to travel within Spain and occasionally throughout Europe (approximately between 30% and 50% of the time).
• Valid driver's license and passport.

Join TOMRA Food as a Technical Service Leader (Field Service Engineers) and play a key role leading our Field Service operations throughout Spain. In this position, you will combine people leadership, operational excellence, and business development to ensure excellent customer satisfaction, high team performance, and sustainable service growth.

You will lead a team of Field Service Engineers responsible for the installation, maintenance, diagnosis, and repair of our market-leading food sorting solutions. Approximately 50% of your time will be focused on leading and developing the team, while the other 50% will focus on driving service performance, strengthening customer relationships, identifying business opportunities, and promoting operational improvements.

• Act as the primary point of contact for team members regarding organizational support, guidance, and Health and Safety.
• Lead, support, develop, and mentor a team of Field Service Engineers throughout Spain.
• Manage the onboarding and integration of new team members.
• Supervise team performance, provide regular feedback, and support individual development plans.
• Foster a culture of collaboration, accountability, commitment, and continuous learning.
• Support succession plans and talent development initiatives.
• Participate in recruitment and selection activities alongside the hiring manager.
• Lead by example, promoting TOMRA values, a safety culture, and a customer-centric mindset.
• Manage workloads, schedules, resource allocation, and field coverage to maximize efficiency and team well-being.
• Develop and maintain strong relationships with key customers and other stakeholders.
• Drive customer satisfaction, service quality, and long-term loyalty.
• Support business growth by identifying opportunities for service sales, upgrades, modernization projects, spare parts sales, and additional services.
• Collaborate closely with Sales, Customer Success, and Service teams to maximize customer value.
• Follow up on critical or escalated customer situations, ensuring timely resolution and communication.
• Guide the team to achieve customer satisfaction, service performance, revenue, and profitability objectives.
• Participate in customer meetings, service reviews, and strategic conversations when necessary.
• Ensure efficient planning, allocation, and utilization of field service resources.
• Maintain a global view of weekly allocation activities and support service planning decisions.
• Implement and improve processes, procedures, and best practices to increase efficiency and quality.
• Support Field Service Engineers in resolving complex technical problems and customer escalations.
• Participate, when necessary, in field interventions to support critical technical situations.
• Drive continuous improvement initiatives within the service organization.
• Develop business cases and proposals for operational and service improvements.
• Monitor service KPIs and implement corrective actions when necessary.
• Participate in assigned projects and cross-functional company initiatives.
• Lead and support organizational change initiatives.
• Collaborate with regional and global service teams to share best practices.
• Contribute to strategic initiatives that strengthen TOMRA's service organization and customer experience.