QA Engineer (Software) in Alicante

🍽️ Lunch Included - You won't need to pay for your daily meal when you are at the office!

💥 Dynamic Culture - Work in an open-plan environment where you can interact and collaborate with talented professionals from different teams and backgrounds.

🌍 International Impact - Your solutions will reach customers across up to 18 countries.

📚 Continuous Learning & Development - Access to Tech Learning and Tech Career Plans to support your professional growth.

🤝 Collaborative Environment - Work within a Scrum-based agile team, collaborating with AI Engineers and multiple technical and business stakeholders.

Join Us!

At Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.

Interested in combining quality engineering, test automation and artificial intelligence to build innovative technology solutions?

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.

Technology is at the heart of everything we do, and we like to stay ahead of the curve. We don't wait for new technologies to become mainstream: we explore, test and research them before they reach the market, so our customers always benefit from the latest innovation.

We now have the opportunity for a QA Engineer to join our IT Telephony team, responsible for Verisure's contact center platform across 18 countries.

You will work hand in hand with our AI Engineers as part of a Scrum-based agile team, planning, designing, executing and automating tests to ensure that every solution we deliver is reliable, secure and provides an outstanding experience to our customers.

You will work on AI agents and conversational solutions that bring the power of agentic AI to our contact center, as well as other exciting projects within the team.

📍 Location: Verisure Tech Hub - Alicante, Spain.

The role will be based at our technology site in Alicante, backed by over 1,700 technologists worldwide and powered by one of Europe's largest IoT platforms.

• Quality Strategy & Agile Ways of Working: Define and evolve the team's test strategy, including test coverage, test pyramid, acceptance criteria and Definition of Done. Participate actively in Scrum ceremonies, identify risks early and promote a shift-left quality culture.
• Test Design & Management: Design, document and maintain test plans and test cases, manage execution and traceability in Jira/Xray, and take ownership of defects from detection and reproduction through prioritisation, follow-up and root cause analysis.
• Test Automation & DevOps: Design, build and maintain scalable automation frameworks. Automate integration, API and regression tests, integrate them into CI/CD pipelines and promote BDD and TDD practices using Gherkin.
• End-to-End Testing & Releases: Design and execute end-to-end tests validating complete customer interactions across channels, platforms and backend systems. Validate integrations between AI agents, contact center platforms and internal systems, and coordinate UAT activities with business stakeholders and country teams.
• Quality of AI Solutions: Define evaluation approaches for AI agents, including test datasets, reference conversations, scoring criteria and acceptance thresholds. Automate conversation simulations and regression testing, validating robustness, safety and guardrails.
• AI-Driven Testing: Use AI tools and agentic approaches in your daily work to optimise testing processes, including test case generation, script creation, test data generation and defect analysis.
• Non-Functional Testing: Plan and execute performance and load tests to validate latency, concurrency and scalability. Support security testing and ensure compliance with GDPR and data protection requirements.

Python | JavaScript / TypeScript | Java | Postman | Newman | REST Assured | Playwright | WebdriverIO | Cypress | Cucumber | Gherkin | Jira | Xray | Git | Jenkins | GitHub Actions | GitLab CI | k6 | JMeter | Locust | AWS | Docker | GitHub Copilot | Claude | LangSmith | DeepEval | Ragas | promptfoo

• Quality mindset and attention to detail: You care about delivering high-quality solutions without losing sight of the bigger picture and business priorities.
• Ownership and accountability: You take responsibility, manage priorities independently and drive tasks through to completion.
• Adaptability and flexibility: You thrive in fast-moving environments, adapt quickly when priorities change and can manage multiple projects simultaneously.
• Curiosity and critical thinking: You enjoy investigating problems, challenging assumptions and breaking things to make them stronger.
• Communication and collaboration: You work effectively with technical and business stakeholders, clearly communicating risks, findings and recommendations.
• Continuous learning: You are curious about emerging technologies and eager to explore how AI is transforming software testing.

If you're not sure you meet every requirement, we encourage you to apply anyway - you might have a good fit for this role or another opportunity within our team.

Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do.

We are courageous, we deliver what we promise through hard work and resilience. We make a difference through operating with discipline and doing what is needed. We are hands-on, and we aren't afraid to get into the detail. We deliver results and execute with excellence.

Our people make the impossible possible; it's a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small.

Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And we do this with humility while being honoured to play such an important role in society.