Product and Service Strategy Manager

From the Customer Lifecycle Management, the area responsible for knowing and understanding our customers in depth, anticipating their needs and designing strategies that help maintain a high level of satisfaction and strengthen their long-term relationship with us, we are looking to hire a Head of Strategy for Products and Services in Portfolio, reporting to the Director of Customer Lifecycle Management who will define and implement the product and services strategy for our base of more than 2 million customers: what we launch, how we grow it, and how we measure its impact on revenue, usage and loyalty.

As Product and Service Strategy Manager, you will be part of a department very close to the customer, responsible for the satisfaction of more than 2 million customers, for the maximization of revenue and loyalty through launch, loyalty, and upselling actions, and for the management of the customer retention strategy. Your role will have a high impact on key decisions for our customer portfolio, and you will have the opportunity to lead various strategic projects within the area.

Main functions

• Collaboration in the definition of the company's Customer Management Strategy
• Lead projects related to Product and Service Strategy from start to finish: from analysis, to value proposition, coordination, execution, and measurement of results
• Collaboration in transversal and strategic company projects
• Follow up on the development of new products and services with Product, IT, and Operations
• Manage the pipeline of current and future products and services from the customer's perspective: prioritize initiatives, build their business cases, and accompany them through to launch
• Measurement of business performance in terms of the main products and services and their suitability to the Portfolio
• Preparation and presentation of results to relevant stakeholders, with the opportunity to present at the Executive Committee level (preparation of documents, presentation of results, and coordination of subsequent actions)
• Coordination and understanding of the global impact of online and offline upsell, retention, and satisfaction/launch management campaigns

• Profile with 4-5 years of experience as an analyst/consultant, accustomed to data analysis and business problems to obtain conclusions and implement improvement plans, linked to products and services.
• Engineering, Computer Science, Degree in Business Administration/Economics
• We are looking for a proactive person who always wants to go one step further and who enjoys challenges
• We are looking for a profile with a high analytical capacity, technological skills, and a high level of adaptation to new projects and challenges that may arise
• Profile with a very high level in the use of Excel and PowerPoint, key tools that they will work with daily
• High capacity for synthesis and for structuring messages and ideas to transform them into concrete actions
• Excellent communication and teamwork skills.
• Leadership skills
• Good level of English

Does this fit you? Apply to our offer to find out more details