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Customer Retention Specialist

On-site in Torremolinos·Added over a year ago (last checked 8 Oct)

Verisure

166 open roles

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Overview

Work mode: On-site, Torremolinos
Contract: Internship contract
Driving licence: Required

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Skills

Nice to have

Desarrollo Profesional

This job advert was originally written in Spanish.

Requirements

What we're looking for

Essential requirements:

At least 6 months of experience in in-person or commercial customer service
Driving license
Availability for occasional travel and during the training period

Pay & benefits

What you'll get

We offer you:

Employment contract with Social Security enrollment (6 months + 6 months + indefinite)
Schedule: Monday to Friday from 9:00 a.m. to 6:00 p.m.
Fixed salary + possibility of high commissions
Paid training, equipment, company phone and company car
Opportunity for professional growth and development

The role

We are looking for people with experience in customer relations to join our Field Retention team, responsible for customer loyalty and retention for the Company.

What you'll do

The main duties of the position include the following:

Scheduled visits to customers who have requested cancellation
Advising customers with the aim of offering products and services tailored to their needs
Proposing solutions that ensure customer satisfaction

Hiring process

3 steps2 interviews

Application
Pre-selection
Verisure contacts you to check your fit with the role.
We want to meet you
Interviews where the project, its challenges and the workplace are presented and you are assessed technically and personally; in person or online.
Offer
Onboarding
Welcome programme with information and training on the company, teams and objectives.

Verisure looks for potential and fit with the company's values as much as technical skills.
Interviews can be in person or online.

About Verisure

Verisure is a leading European provider of professionally monitored security systems for homes and small businesses. Operating across more than 17 countries, the company designs, installs, and monitors alarm systems, offering 24/7 response services. With a strong focus on innovation, Verisure integrates smart home technology and AI-driven analytics into its security solutions, serving millions of customers worldwide.

In Spain, Verisure has a significant presence with offices and operations across numerous cities, including Madrid, Barcelona, Valencia, and Seville. The company is known for its dynamic sales culture and offers a wide range of roles, from commercial agents to technical and analytical positions. For international professionals, Verisure provides opportunities in a fast-paced environment with clear career progression, though most roles require Spanish language proficiency.

Industry: Home Security
Founded: 1988
Employees: 10,000–15,000
Headquarters: Luxembourg City, Luxembourg
In Spain: Madrid, Barcelona, Valencia and 48 more
Website: verisure.es

Good to know if you are moving

Verisure has a strong presence in Spain with offices in multiple cities, including Madrid, Barcelona, and Valencia.
The company offers a wide range of roles, from commercial and technical positions to data analytics and software development.
Most customer-facing roles require Spanish language proficiency, but technical and analytical roles may be more accessible for international candidates.
Verisure provides clear career progression plans, especially for commercial roles, with opportunities for advancement.
The company is part of a large international group, offering potential for cross-border mobility within Europe.