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Phone Retention, Reactivation and Loyalty Agent – Málaga

On-site in Málaga·Full-time·Added 2 days ago (last checked 15 Oct)

Overview

Work mode
On-site, Málaga
Contract
Permanent contract, full-time hours
English
Required

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

  • Permanent contract and full-time hours (40 hours per week).
  • Competitive fixed salary + variable pay.
  • Being part of a Great Place to Work company.
  • Ongoing training and real opportunities for professional development.
  • An international, dynamic and collaborative working environment.
  • Events and activities at national and international level.

Joining Sector Alarm means gaining access to a stable project, with training from day one, ongoing support and real opportunities for growth. Here you do not walk alone: we support you, we listen to you and we believe in your long-term development, because we know that when people grow, the company grows with them.

Being part of Sector Alarm means living a professional experience based on respect, closeness and commitment. A culture where we take care of those who care, and where every day we work with a clear purpose: to protect what matters most, starting with our own team.

Sector Alarm prioritizes the hiring of people with a disability rating equal to or greater than 33%.

Apply now!

This salary range reflects the expected compensation based on the scope of the role, the experience required and market references. The final offer may vary depending on qualifications and established internal criteria.

Spain - Salary range

€18,000

—

€22,000 EUR

The role

We are currently looking to add phone agents to our Retention and Loyalty team at our offices in Málaga.
If you are motivated by customer contact, daily challenges and want to be part of a team that makes a difference, this is your place.

Our goal is clear: retain, recover and build loyalty among our customers.
We work with people, we listen, we negotiate and we always look for solutions that generate value for both the customer and the company.

Within the team there are different roles, depending on your experience and profile, but they all share the same purpose and work in a coordinated way.

What you'll do

Depending on the role assigned, your duties may include:

  • Handling calls from customers requesting cancellation of the service, applying retention strategies.
  • Making proactive calls to customers who have cancelled their service to reactivate it.
  • Contacting customers in debt situations, negotiating payment plans and agreements.
  • Resolving issues and complaints empathetically and proactively.
  • Actively listening to the customer, understanding their needs and offering personalized solutions.
  • Identifying reasons for churn and opportunities to improve the service.
  • Informing and advising on the use of Sector Alarm alarm systems and products.

What profile are we looking for?

We are looking for people with attitude, ambition and a desire to grow:

  • Previous experience in telephone customer service (retention, loyalty, collections or telesales is a plus).
  • Good communication and negotiation skills.
  • Goal orientation and the ability to handle demanding conversations.
  • Proficiency with computer tools (CRM, MS Office).
  • Advanced English.
  • A positive mindset, resilience and lots of energy.

About Sector Alarm Spain

Sector Alarm is a leading European provider of security alarm systems and smart home security solutions. The company designs, installs, and monitors intruder alarms, fire alarms, and video surveillance for residential and small business customers. Headquartered in Oslo, Norway, Sector Alarm operates across multiple European countries and is part of the larger security group, employing thousands of people across the continent.

In Spain, Sector Alarm has a significant presence with offices and commercial operations in several cities, including Madrid, Barcelona, and Palma. The company is actively expanding its Spanish operations, offering roles in sales, customer service, and technical support. For international professionals, Sector Alarm provides opportunities in a growing industry with a strong focus on customer service and sales, and the company's use of Greenhouse for recruitment indicates a structured and modern hiring process.

Industry
Security
Founded
1996
Employees
5,000–10,000
Headquarters
Oslo, Norway
In Spain
Madrid, Barcelona, Palma

Good to know if you are moving

  • Sector Alarm is a large European company with operations in multiple countries, offering potential for international career growth.
  • The company is headquartered in Oslo, Norway, but has a significant presence in Spain, with offices in Madrid and other cities.
  • The company is actively hiring in Spain for sales, customer service, and technical roles, indicating a growing operation.
  • Sector Alarm uses Greenhouse for its recruitment, which is a modern and structured applicant tracking system.
  • The company's focus on security and smart home technology provides opportunities in a stable and growing industry.

In their own words

About the company & team

At Sector Alarm we put people at the center of everything we do. And that always starts with those who are part of our own company. We are an international company with more than 30 years of experience, a leader in security in Europe, constantly growing and with a solid foundation built on stability, trust and teamwork.

It is no coincidence that we have been recognized as a Great Place to Work for nine consecutive years, nor that we are leaders in service in Spain. We believe in a close, human and collaborative way of working, where every person counts and where professional development goes hand in hand with well-being and support.

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