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Client Success Partner - Enterprise

Remote from Spain·Full-time·Added over a year ago (last checked 15 Oct)

360Learning

9 open roles

Overview

Work mode
Remote from Spain
Contract
Permanent contract, full-time hours
English
Required
Other languages
French
Experience
3+ years
Benefits
Private health insurance

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

Nice to have

Pay & benefits

What you'll get

  • Compensation: Package includes base salary and a variable component 📈
  • Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies
  • Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The role

Job description

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.

Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by :

- coordinating the different 360Learning resources (technical, pedagogical,...)

- empowering the client with the Enterprise positioning and vision provided by our solution

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

Within one month, you will:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
  • Participate in your first customer meetings with other CSP's from the team

Within three months, you will:

  • Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning
  • Start new projects with prospects and clients

Within six months you will:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
  • Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

Within twelve months, you will:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders & advocates within the client's team
  • Develop and share good business practices with the entire Client Success team

The Skills Set

  • 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
  • Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
  • Proven knowledge of the SaaS B2B industry is a plus
  • Proven interest in the digital industry, education, and e-learning in particular
  • Excellent interpersonal and communication skills
  • Fluent French, and excellent English proficiency (B2 minimum)

Hiring process

  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with a Client Success Partner from our Enterprise team
  • Case Study with our Director of Customer Success and our Customer Success Entreprise Coach
  • Clarification Meeting with our Customer Success Operations Manager
  • Culture Fit Meeting with our Chief Customer Officer
  • Offer!

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

About 360Learning

360Learning is a French EdTech company that provides a collaborative learning platform for businesses, enabling them to upskill their employees through peer-to-peer learning and user-generated content. The company serves over 1,500 organizations worldwide and has established itself as a leader in the corporate LMS market, with a strong focus on innovation and customer success.

In Spain, 360Learning has a growing presence, with open roles in sales, customer success, and engineering, indicating a commitment to building a local team. The company's culture emphasizes collaboration, continuous learning, and a flat hierarchy, making it an attractive option for international professionals looking to join a dynamic and expanding tech company in the heart of Europe.

Industry
EdTech
Founded
2012
Employees
500–1,000
Headquarters
Paris, France
In Spain
Madrid

Good to know if you are moving

  • Offers a collaborative and flat organizational culture, with a strong emphasis on learning and development.
  • Provides opportunities to work with a diverse, international team across multiple European offices.
  • The company has a strong focus on customer success and sales, with roles that may require language skills in DACH markets (German) or other European languages.
  • As a growing tech company, it offers potential for career advancement in a fast-paced environment.
  • Spain offices are likely in Madrid or Barcelona, offering a vibrant lifestyle and a growing tech ecosystem.

In their own words

About the company & team

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

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