Customer Service Representative

Join our team!

Are you passionate about delivering an exceptional customer experience and helping resolve situations quickly and effectively? We are looking for service-oriented people with excellent communication skills and a focus on results to join a dynamic team within a high-impact operation.

If you enjoy interacting with customers, working in dynamic environments, and achieving performance goals, this opportunity is for you.

• Provide customer service and support over the phone.
• Manage inquiries, requests, and case follow-ups in a timely manner.
• Record information and update data in the corresponding systems.
• Meet established operational and quality indicators.
• Identify opportunities to improve the customer experience.
• Escalate complex situations when necessary.
• Maintain professional and empathetic communication in every interaction.
• Contribute to meeting team and business objectives.

• Experience in customer service via chat or digital channels.
• Knowledge of document validation.
• Experience in financial, banking, or services operations.
• Proficiency with CRM or customer management tools.
• Ability to work in high-volume environments.

• Be part of a leading global professional services company.
• Professional development and growth opportunities.
• Continuous training.
• Collaborative and inclusive work environment.
• Hybrid work model.
• Competitive benefits.

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full-time

hybrid

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

• Previous experience in customer service by phone or in a contact center.
• Verbal communication and active listening skills.
• Experience in case, request, or customer portfolio follow-up.
• Ability to work under performance metrics and indicators (KPIs).
• Focus on problem-solving and customer orientation.
• Proficiency with digital tools and management systems.
• Availability to work in a hybrid model.
• Native or advanced Spanish proficiency.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions will be made regardless of age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criterion protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, which helps us better serve our clients and communities.

¡Únete a nuestro equipo!

¿Te apasiona brindar una experiencia excepcional al cliente y ayudar a resolver situaciones de manera ágil y efectiva? Estamos buscando personas orientadas al servicio, con excelentes habilidades de comunicación y enfoque en resultados para formar parte de un equipo dinámico dentro de una operación de alto impacto.

Si disfrutas interactuar con clientes, trabajar en entornos dinámicos y alcanzar objetivos de desempeño, esta oportunidad es para ti.

• Brindar atención y soporte a clientes a través de llamadas telefónicas.
• Gestionar consultas, solicitudes y seguimiento de casos de manera oportuna.
• Registrar información y actualizar datos en los sistemas correspondientes.
• Cumplir con los indicadores operativos y de calidad establecidos.
• Identificar oportunidades de mejora en la experiencia del cliente.
• Escalar situaciones complejas cuando sea necesario.
• Mantener una comunicación profesional y empática en cada interacción.
• Contribuir al cumplimiento de los objetivos del equipo y del negocio.

• Experiencia en atención al cliente por chat o canales digitales.
• Conocimientos en validación documental.
• Experiencia en operaciones financieras, bancarias o de servicios.
• Manejo de CRM o herramientas de gestión de clientes.
• Capacidad para trabajar en entornos de alto volumen.

• Formar parte de una compañía global líder en servicios profesionales.
• Desarrollo profesional y oportunidades de crecimiento.
• Capacitación continua.
• Ambiente de trabajo colaborativo e inclusivo.
• Modalidad híbrida.
• Beneficios competitivos.

-

full-time

hybrid

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

• Experiencia previa en atención al cliente vía telefónica o en contact center.
• Habilidades de comunicación verbal y escucha activa.
• Experiencia en seguimiento de casos, solicitudes o cartera de clientes.
• Capacidad para trabajar bajo métricas e indicadores de desempeño (KPIs).
• Enfoque en resolución de problemas y orientación al cliente.
• Manejo de herramientas digitales y sistemas de gestión.
• Disponibilidad para trabajar en modalidad híbrida.
• Nivel de español nativo o avanzado.

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.