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Work at Globalia Call Center

Hybrid in Madrid·Full-time·Added 1 month ago

Overview

Job details

  • Full-time hours

    Per the ad.

  • Hybrid

    Only from certain places, per the ad: “Residencia permanente en Mallorca o Tenerife”

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

We are in constant search of passionate people with excellent communication skills and a strong focus on customer service... who share our values and want to be part of this experience. In general terms, some key conditions will be necessary for any application.

  • Permanent residence in Mallorca or Tenerife: It is essential to have stable residence in one of these locations where our offices are located.
  • Availability to work rotating shifts: Work is organized in shifts from Monday to Sunday (morning, afternoon/evening) with two consecutive days off each week. Additionally, we guarantee that you will have two weekends off per month.
  • Computer skills (user level): Due to the nature of our service, it is essential to have basic computer skills, including proficiency in using basic software applications, as well as agility and dexterity with the keyboard, mouse, and other devices.

At Globalia Call Center, we pride ourselves on maintaining an inclusive and fair work environment, committed to equal opportunities for all the people who are part of our company.

The role

Why choose us?

We offer career progression, continuous learning, and stability: ongoing training and professional development opportunities within a dynamic environment and a well-established company in the market.

Dynamic and collaborative work environment: A united team with the mission of providing quality and excellent service.

Competitive compensation that includes an attractive monthly variable bonus.

Hybrid schedule (in-person and remote work): We offer a hybrid work model that combines 50% in-person work and 50% remote work.

Additionally, enjoy special discounts for being part of the Globalia Group on airline tickets, health insurance, leisure, dining, technology, etc.

Hiring process

Leave your resume on our portal and we will contact you when we have vacancies that fit your profile.

We look forward to meeting you soon!

About Globalia Call Center

Globalia Call Center is a business process outsourcing (BPO) company specializing in customer service and back-office solutions for a wide range of industries. The company operates contact centers and provides omnichannel customer experience services, including technical support, sales support, and administrative processes, with a strong focus on the Spanish and European markets. Globalia employs a significant workforce across its delivery centers, positioning itself as a key player in the Spanish BPO sector.

In Spain, Globalia has its main operational hub in Madrid, where it manages a large multilingual team serving clients across various sectors. The company is known for its structured training programs and career development opportunities, making it an attractive option for international professionals looking to build a career in customer service and BPO in Spain. They value language skills and offer a multicultural work environment, which is particularly relevant for expats and international hires.

Industry
Call Center
Founded
2000
Employees
1,000–5,000
Headquarters
Madrid, Spain
In Spain
Madrid

Good to know if you are moving

  • Globalia provides a structured onboarding and training program for new hires, which can be beneficial for professionals relocating to Spain.
  • The company's Madrid office is a central hub, offering a straightforward entry point for international talent into the Spanish job market.
  • Working languages are primarily Spanish and English, so non-native Spanish speakers may need to demonstrate a working level of Spanish.
  • The company offers career progression within its operations, which can be attractive for long-term expats.
  • Globalia is part of the BPO sector, which is a growing industry in Spain, offering stable employment.

In their own words

About the company & team

Globalia Call Center is part of a business group with over 40 years of history and two decades of specialized experience in Contact Centers. We are strategic partners for our clients in key sectors such as: airline reservations, hotel reservations, and telephony, contributing to improving their productivity with the collaboration of the best talent. Our mission is to guarantee quality, continuous improvement, and efficiency in each of our processes, providing professional and efficient advisory services to our partners' end customers.

Currently, we form a team of more than 400 highly qualified professionals who work in our offices in Mallorca and Tenerife, a diverse and multidisciplinary team that shares a common commitment to excellence. Each member contributes their experience and dedication to guarantee the highest quality customer service, adapting to the changing needs of our partners and their end customers.

We foster continuous training, innovation, and constant improvement, which allows us to offer effective solutions adapted to our clients' needs.

Additional information

If you want to be part of our team at Globalia Call Center and you don't find an active vacancy that fits your profile, don't worry!... Leave us your resume and we will contact you as soon as opportunities arise that match your experience and skills.

Additionally, we invite you to regularly visit our portal https://jobs.globalia.com/jobs and apply for the specific positions that interest you most.

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