Reservations Department Intern

On-site in Barcelona·Full-time·Added today

Accor

63 open roles

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What they offer

Full-time hours
Per the ad.

What they ask for

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.

The role

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you'll do

We are looking for a Reservations Trainee to join the team at SLS Barcelona. Under the guidance of the Reservations Manager, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have.

Support and execute market-wide strategy and promotion implementation.
Ensure reservation accuracy (segment, channel, routing, traces, etc.)
Ensure that the hotel sales strategies are effectively implemented in the systems.
Ongoing Revenue System health-checks and optimization.
Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.
Follow up on any possible fraudulent reservation that may impact the revenue performance.
Ensures reservation accuracy (segment, channel, routings, traces, etc.).
Handle no shows and control non-guaranteed reservations.
Ensure that all distribution channels effectively support the hotel and maintain rate parity.
Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained.
Support and execute upselling following the established guidelines.
Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times.

description

Company Description

Job Description

Requirements

What we're looking for

You´re studying a bachelor´s/master´s degree in hospitality or a related field.
You have the possibility to sign an agreement with your school for a period of preferably 6 months.
Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
Excellent verbal and written communication skills. Fluent in Spanish and English.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS's unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You're up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other and has fun along the way.
You show a positive attitude, and you are eager to learn, with an open mind and a passion for challenges.
You thrive in dynamic environments and genuinely enjoy being involved in pre-opening procedures.

How they hire

Our selection process is designed to be smooth, respectful, and engaging. It typically includes an online application, interviews, and on occasion an assessment. We look beyond your CV — your personality, potential, and passion for hospitality matters to us

An assessment is used only on occasion.

About Accor

Accor is a global hospitality leader headquartered in Paris, France, operating more than 5,500 hotels across over 110 countries under brands such as Sofitel, Novotel, ibis, and Pullman. With a diverse portfolio spanning luxury, economy, lifestyle, and resort segments, Accor is one of the world’s largest hotel groups, employing direct staff members like housekeeping, food & beverage, reception, and management professionals at properties throughout the globe.

Accor maintains a strong presence across Spain, with a significant network of hotels in cities like Madrid, Barcelona and other tourist and business destinations. For international professionals, the group offers dynamic work environments, often within multilingual and culturally diverse hotel teams. With a wide array of operational roles—from front desk to F&B and spa, —Accor enables talent from in Spain with a variety of hotel operations. Due to the new scope of the brand and Great featuring Madrid, Accenture is an ideal for international hospitality staff looking to live and work in Spain while building a global career, especially with hotel and various brands.

Industry: Hospitality
Founded: 1983
Employees: 100,000–250,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: all.accor.com

Good to know if you are moving

* Accor employs over 250, 100+ hotels in Spain
* Skilled French hotel brand known hospital. With hundreds of hotel brands, transfer opportunities across 110 countries are possible.
* Spanish hotel signs tend to hire local candidates on Spain work contracts, with multiple job in Spain. Contract for many roles is back. as they often shift housekeeping / but it can dynamic.

In their own words

About the company & team

The opportunity to be part of an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that's very passionate about creating great hospitality experiences.

All open roles at Accor