SpainJobs.io

Front Desk Supervisor

On-site in Barcelona·Full-time·Added 2 days ago

Accor

63 open roles

Apply

What they offer

  • Full-time hours

    Per the ad.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • French

    The ad asks for French, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

This job was automatically translated to English,.

The role

Join Novotel Barcelona City and Grow Your Career in Hospitality!

At Novotel Barcelona City, we are looking for a person with a passion for hospitality, a vocation for service, and a desire to support people's development to join us as a Front Desk Supervisor.

If you enjoy creating memorable experiences for guests, sharing knowledge with the team, and being part of an ever-evolving project, this opportunity is for you.

Job description

What you'll do

As Front Desk Supervisor, you will have a key role both in the daily reception operations and in supporting the team.

Your responsibilities will include:

  • Supervise and coordinate daily reception operations.
  • Guarantee a seamless, personalized, and memorable experience for our guests.
  • Support the team in their day-to-day, providing guidance and assistance when necessary.
  • Actively participate in the training, onboarding, and development of receptionists.
  • Share best practices and ensure compliance with quality and service standards.
  • Resolve incidents and manage complex situations with professionalism and a customer-oriented approach.
  • Drive the ALL loyalty program, contributing to the department's objectives.
  • Coordinate with other departments to ensure an excellent experience throughout the entire stay.
  • Manage administrative processes related to check-in, check-out, billing, and PMS.

We are looking for someone who does not limit themselves to supervising operations, but who enjoys supporting, training, and helping the people who make up the team to grow.

Requirements

What we're looking for

Requirements

At Accor, we talk about Heartists: people who combine heart and professionalism.

We are not just looking for technical experience. We are looking for a person who enjoys sharing knowledge, supporting others, and contributing to creating a positive and collaborative work environment.

We are looking for someone who:

  • Enjoys human interaction and the customer experience.
  • Has the ability to support, train, and develop other team members.
  • Knows how to convey trust and serve as support in the day-to-day operations.
  • Maintains calm even when activity is intense.
  • Is organized, resourceful, and detail-oriented.
  • Works as part of a team because the front desk never works alone.
  • Has a good level of French and English (other languages will be a plus).
  • Has knowledge of Opera or other hotel management systems.
  • Is a proactive, flexible person with good energy.

We need attitude, a vocation for service, and a desire to keep learning.

Because procedures can be taught.

But the ability to support, teach, and build a team makes the difference.

Pay & benefits

What you'll get

  • Be part of a flagship hotel within the number 1 chain in Europe.
  • A young, close-knit team with a great atmosphere.
  • Work in the heart of Barcelona.
  • Free parking for employees.
  • An international, dynamic environment full of opportunities.
  • Real growth within Accor.
  • Continuous training.
  • The opportunity to join a reception in full evolution.
  • We are looking for people who want to create, contribute, and grow.

How they hire

Our selection process is designed to be smooth, respectful, and engaging. It typically includes an online application, interviews, and on occasion an assessment. We look beyond your CV — your personality, potential, and passion for hospitality matters to us

  • An assessment is used only on occasion.

About Accor

Accor is a global hospitality leader headquartered in Paris, France, operating more than 5,500 hotels across over 110 countries under brands such as Sofitel, Novotel, ibis, and Pullman. With a diverse portfolio spanning luxury, economy, lifestyle, and resort segments, Accor is one of the world’s largest hotel groups, employing direct staff members like housekeeping, food & beverage, reception, and management professionals at properties throughout the globe.

Accor maintains a strong presence across Spain, with a significant network of hotels in cities like Madrid, Barcelona and other tourist and business destinations. For international professionals, the group offers dynamic work environments, often within multilingual and culturally diverse hotel teams. With a wide array of operational roles—from front desk to F&B and spa, —Accor enables talent from in Spain with a variety of hotel operations. Due to the new scope of the brand and Great featuring Madrid, Accenture is an ideal for international hospitality staff looking to live and work in Spain while building a global career, especially with hotel and various brands.

Industry
Hospitality
Founded
1983
Employees
100,000–250,000
Headquarters
Paris, France
In Spain
Madrid, Barcelona
Website
all.accor.com

Good to know if you are moving

  • * Accor employs over 250, 100+ hotels in Spain
  • * Skilled French hotel brand known hospital. With hundreds of hotel brands, transfer opportunities across 110 countries are possible.
  • * Spanish hotel signs tend to hire local candidates on Spain work contracts, with multiple job in Spain. Contract for many roles is back. as they often shift housekeeping / but it can dynamic.

In their own words

About the company & team

Company description

Because supervising a reception desk is not just about coordinating operations.

It is about helping a team grow.

About supporting people in their professional development.

About sharing knowledge, building trust, and ensuring that every team member can give their very best.

And, at the same time, about creating experiences that make our guests want to return.

We are one of the flagship hotels of Accor, the leading hotel chain in Europe. A large, dynamic hotel full of movement, where every day is different and every interaction counts.

And right now we are at a special moment: we are building a new chapter at the front desk. A team that grows, evolves, and reinvents itself. And we want you to be part of it.

Accor is one of the largest hotel groups in the world, but at Novotel Barcelona City we still believe in something simple: people make the difference.

We work with authentic, approachable people who care about both the guest and the team.

Does what you have read resonate with you?

Can you imagine being part of this team?

We can't wait to meet you.

All open roles at Accor

More jobs like this

or browse Mid-level·Hotels & Hospitality·Catalonia·Hospitality

WhatsApp

More jobs from Accor

Related Jobs