Solution Consultant

Knowledge, Skills and Experience needed to succeed in this role:

• 3-5+ years in one or more of the following domains:
  • Fraud & risk management (e.g. fraud detection, decisioning, chargebacks)
  • Payment intelligence / optimisation (e.g. authorisation uplift, routing strategies)
  • Merchant payments (acquiring, gateways, orchestration, wallets)
• Experience in a consultative, customer-facing role (Solution Consulting, Pre-Sales, Advisory)
• Understanding of:
  • Fraud prevention strategies and trade-offs (approval vs risk vs customer friction)
  • Payment performance drivers (authorisation rates, routing, issuer behaviour)
  • Data-driven decisioning and optimisation techniques
• Familiarity with payment orchestration platforms is a strong plus
• Alternatively: fraud/risk expertise with a clear motivation to expand into payments and orchestration
• Ability to translate technical capabilities into business value and outcomes
• Stakeholder engagement and good communication skills
• Experience building ROI cases, value models, and business justifications
• Ability to challenge customer assumptions and lead strategic conversations

• Experience working with enterprise merchants in retail, eCommerce, or digital services
• Exposure to regulatory frameworks (PSD2, SCA, etc.)
• Data-driven mindset with ability to leverage analytics and insights to drive decisions
• Comfortable working in complex, multi-stakeholder sales environments
• Strong collaboration with cross-functional teams (Sales, Product, Marketing)

As a Solution Consultant - Merchant, you will play a pivotal role in shaping how leading merchants design and optimize their payment and fraud strategies. This role sits at the intersection of payment orchestration, fraud & risk management, and payment intelligence, helping customers unlock measurable business outcomes such as improved authorization rates, reduced fraud losses, and enhanced customer experience.

You will act as a advisor to enterprise merchants, translating complex payment, fraud, and data challenges into actionable strategies powered by ACI's solutions. Working closely with Sales, Product, and Partners, you will drive value-led engagement, focusing on outcomes, not features.

This position is ideal for a consultant who brings expertise in fraud, risk, or payment intelligence, combined with a strong interest or growing expertise in payment orchestration and the broader merchant payments ecosystem.

• Strategic customer engagements across the sales lifecycle, with a focus on fraud, risk, and payment optimization strategies
• Translate merchant challenges (e.g. fraud losses, false declines, conversion gaps) into data-driven value propositions and solution strategies
• Position ACI's payment orchestration capabilities to enable smarter routing, decisioning, and performance optimization
• Define and articulate business outcomes, including:
  • Fraud reduction and risk mitigation
  • Authorization uplift and revenue recovery
  • Improved customer experience and checkout performance
• Conduct consultative discovery workshops, identifying key pain points across payments, fraud, and risk domains
• Design end-to-end solution approaches combining payments, fraud detection, and data intelligence
• Partner with Sales and Account teams to progress and win strategic deals
• Build compelling narratives, proposals, and ROI models
• Collaborate with Product and Product Marketing to shape roadmap direction and market positioning based on customer insights