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Customer Service Agent

Hybrid in Alicante·Part-time·Added 1 month ago

Agency

Adecco España

5489 open roles

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Overview

Salary: €17,094 a year
About €1,310 a month after tax.
Work mode: Hybrid, Alicante
Contract: Fixed-term contract, part-time hours
Education: Compulsory secondary education (ESO)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

At least 1 year of experience in customer service, contact center, or similar administrative positions.

Completed compulsory secondary education.

Good command of computer tools and management applications.

Excellent verbal and written communication skills.

Ability to work as part of a team and a customer-oriented approach.

Organized, resourceful person with attention to detail.

Pay & benefits

What you'll get

Full-time contract (40 hours per week).

Monday to Friday schedule with rotating shifts between 8:00 AM and 6:30 PM.

Hybrid working model, with 2-3 in-office days per week.

Joining a stable project at a leading company.

Salary: 17,094

Contract: Temporary, up to 6 months

The role

Do you like helping people and providing excellent customer service? We are looking to hire Customer Service Agents for a stable project in Alicante, focused on handling inquiries and incidents, with no sales functions.

What you'll do

Duties - Telephone customer service for handling inquiries, support, and follow-up.

- Resolution of incidents related to services, after-sales, and business assistance programs.

- Registration, validation, and updating of information in CRM and internal tools.

- Management of administrative and back-office tasks.

- Monitoring and traceability of cases, performing necessary escalations when appropriate.

- Preparation of reports and correct classification of the actions performedAt Adecco, we believe in equal opportunities and are committed to Talent Without Labels

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com

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