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Adecco España
Adecco España

Customer Service with German - Permanent Contract

Barcelona, Spain·€33,000·Hybrid·Mid · 2+ years·Permanent·English: Required

Added 11 days ago

Need a visa?No sponsorship mentioned, and this kind of work is rarely sponsored in Spain. See which routes exist.

Job description

At Adecco, we are looking for a Customer Service professional with German to join a leading company in the graphic and industrial sector.

Do you have B2B customer service experience, do you master German, and would you like to be part of an international and dynamic environment? This could be your opportunity!

We are looking for a Customer Service professional who will be responsible for ensuring an excellent customer experience, managing orders, resolving issues, and coordinating with different internal areas to ensure efficient, high-quality service.

What will your mission be? Manage and coordinate customer service, ensuring the correct processing and follow-up of orders, resolution of issues, and smooth communication with customers and internal departments to ensure an excellent level of service.

You will be part of the Customer Service team, working closely with the Sales, Planning, Logistics, Transport, and Technical Assistance departments.

Your main duties will be: - Comprehensive management and follow-up of orders using SAP.

  • Handling and resolving customer queries, issues, and complaints.
  • Proactive communication on the status and progress of orders.

-Coordination with the Planning, Logistics, and Transport departments to ensure deliveries.

-After-sales support and coordination with the Technical Assistance Service.

-Updating and maintaining the customer database.

-Follow-up on outstanding invoices and management of payment claims.

-Administrative and commercial support to the area.

-Document management and compliance with internal procedures.

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

Requirements

Advanced German level (essential).

Upper-intermediate English level.

Vocational training or university studies (desirable).

Minimum 2 years of experience in Customer Service or B2B customer service positions.

Knowledge of SAP and Microsoft Office.

Training in International Trade will be valued.

Organized, proactive, customer-oriented person with the ability to work as part of a team.

What do we offer?

Permanent contract.

Salary: €33,000 gross per year.

Working hours: 08:15/09:00 to 17:15/18:00 (Mon-Fri).

1 day of remote work per week.

This job was automatically translated to English, .

About the company

Adecco España

Adecco España

Staffing

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International company

Adecco España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

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