Customer Service Agent (Collections) with disability

- Permanent contract.

- Full-time position.

- Schedule from Monday to Thursday: 08:30 to 14:30 h and 15:30 to 18:00 h, with 1 hour for lunch.

- Friday: 09:00 to 15:00 h, with a 45-minute break.

- Salary: According to collective agreement + variable.

Do you have experience in customer service and do you handle calls and incidents well? Do you have communication skills and the ability to negotiate payment solutions? Do you have your own vehicle to travel to our facilities? If you answered yes, we want to meet you!

We are looking to hire a Customer Service Manager to join the Collections Area at our facilities in Martorell. We are looking for a communicative, organized, and customer-oriented person, with the ability to manage collections, resolve incidents, and offer solutions in a professional and approachable manner.

Duties

- Receiving and making calls for collections management and customer service.

- Informing and following up on the status of customer payments.

- Resolving inquiries related to billing and collections.

- Negotiating payment agreements and solutions with customers.

- Managing and resolving incidents, guaranteeing professional and close attention.

- Following up on management tasks via email and other communication tools.

- Registering and updating information in the company's internal systems.

- Performing administrative tasks derived from the daily activity of the department.

- Offering personalized attention oriented toward providing a positive customer experience.

- Meeting the objectives established in the collections area.

- Previous experience in customer service, preferably in areas related to collections, billing, or incident management.

- Strong communication and negotiation skills.

- An organized, proactive person oriented toward achieving objectives.

- Ability to manage different inquiries and incidents simultaneously.

- Good proficiency with IT tools and internal management systems.

- Customer orientation and the ability to offer professional and close attention.

- Own vehicle to be able to commute to the facilities.

People with disabilities: It will be necessary to hold an official Disability Certificate of 33% or higher issued by the competent public body.