VIP Football Operations Manager

Do you want to work for one of the best football clubs in Barcelona and don't know where to start?

Maybe this is your chance!!

At Adecco Outsourcing, we want to incorporate an operations manager to work at an important football club located in Barcelona city.

The main function will be to provide management to the VIP football operations department in match preparation and, specifically, the management of hospitality operations with clients who have VIP tickets. It will be necessary to organize the necessary steps with the involved departments (hospitality, ticketing, and catering) using a work methodology and within a time schedule.

To ensure that the preparation of the VIP matchday service and operations, as well as all the necessary procedures to carry out the subsequent closing, are executed correctly and on time.

Ensure that the operational management of quality, hygiene, and hospitality customer service complies with the defined standards, building a satisfactory experience for the clients.

Prepare reports regarding any possible incidents that may have occurred during the development of the services.

Supervise and coordinate resources efficiently, guaranteeing that the parties involved and the internal and hospitality clients are informed and satisfied. Responsibilities will encompass all processes from their start to their closure, completing them on time and within the fixed budget, achieving the predefined objectives.

QUANTITATIVE DATA (quantitative data that this role must work with)

VIP tickets (season and match-by-match)

Capacity and occupancy per room

Service requests

Budget preparation with suppliers

VIP operations

Pre-match preparation and post-match closing.

Post-match reporting on incidents and their resolution.

Monitoring, control, and reporting of the service related to VIP tickets.

Cost control.

Complementary VIP products.

Relationship with suppliers.

Meetings, updates, and engagement actions.

Operational management in the preparation of football matches.

Preparation of VIP operational improvement projects, ensuring their implementation.

RELATIONS (external or internal professional relations that this position deals with)

Internal: Sales and commercial department, VIP operations, sponsorship, protocol, social area, facilities operations, IT.

External: Hospitality clients, providers of products and services for the different hospitality spaces.

KNOWLEDGE, SKILLS AND EXPERIENCE (necessary knowledge, skills, and experience)

Experience in the hospitality sector and organizing sporting events with VIP clients.

Organizational skills with experience dealing with VIP clients and suppliers simultaneously.

High interpersonal skills

Knowledge of the hospitality/restaurant sector.

Communication skills with teams

Teamwork skills.

Ability to motivate, coordinate, and influence teams.