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Guest Service Line Agent

On-site in Barcelona·Added 24 days ago (last checked 8 Oct)

Meliá Hotels

269 open roles

Overview

Work mode
On-site, Barcelona
English
Required
Education
University degree
Benefits
Flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Degree in Tourism or Hospitality, Marketing, or a related field.
  • Advanced English is essential; a second language is valued
  • Knowledge of hotel management tools.
  • Knowledge of telephone service.
  • Advanced proficiency in Microsoft Office 365.
  • Knowledge of hotel operations.
  • Ability to lead and work as part of a team.
  • Service-oriented.
  • Excellent communication skills.
  • Problem-solving skills.
  • Organization and planning.
  • Proactivity and Innovation.
  • Attention to detail.

At Meliá, we are all VIP 🌟

Nice to have

Great professionals who make everyday life easier and exceptional. From the newest arrival to the most veteran, all of them have unique and important qualities that make working at Meliá a constant opportunity for growth and a passport to create your future wherever you want.

Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a large family in which we have people like you, VIP people.

Pay & benefits

What you'll get

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, as we are proud of you 😉

The role

"The world is yours with Meliá"

Discover a borderless path at Meliá, where the possibilities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family 🚀

The Guest Service Line Agent carries out the daily operations of the department, handling all guest requests over the phone line and striving to achieve excellence in guest satisfaction.

What you'll do

  • Carrying out the customer service strategy over the established phone line, efficiently managing all guest requests and striving to achieve total guest satisfaction.
  • Ensure the customer experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
  • Informing and offering guests, over the phone, services and products tailored to their preferences, both at the hotel and at the destination, applying upselling and cross-selling techniques to optimize the hotel's extra revenue.
  • Managing guest incidents, following established protocols.
  • To comply with the attributes, standards, and manuals applicable to their department.
  • Efficiently using the different departmental management tools necessary for the daily control of operational procedures.
  • Reviewing Guest Voice results, ensuring compliance with established improvement plans.
  • To place material orders, following the established product guidelines, to ensure the best optimization of economic resources.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry
Hotels
Founded
1956
Employees
40,000–50,000
Headquarters
Palma de Mallorca, Spain
In Spain
Palma de Mallorca, Madrid, Barcelona and 17 more
Website
melia.com

Good to know if you are moving

  • Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
  • The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
  • As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
  • The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
  • Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

Additional information

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. We also value the dissemination of a corporate culture committed to effective equality among all employees, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are fundamental to our success as a global company.

In addition, we bet on the sustainable growth of our sector through a great socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present" Thanks to all the collaborators, we make it possible.

If you want to be "Very Inspiring People",

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