Front Office Assistant - Evenings / Nights

On-site in Barcelona·Added 5 days ago

Meliá Hotels

281 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
University degree
“Titulación en Turismo, Alojamiento o similar” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Requirements

What we're looking for

Degree in Tourism, Hospitality, or a related field.
Minimum of 2 years of experience in a similar position and in a hotel of a similar category.
Advanced level of English is required. Other languages, such as French or German, are valued.
Proficiency in Opera Cloud.
Organized, proactive individual with a strong aptitude for teamwork.
Strong commitment to service and attention to detail.

The role

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

What you'll do

Customer service: Greeting guests, offering them a warm welcome, and providing information about the hotel's services and the local area.
Check-in and check-out: Assisting with guest check-in and check-out procedures, ensuring the processes are fast and accurate.
Reservation management: Assisting with booking, modifying, or canceling reservations, keeping information up to date.
Phone handling: Answering phone calls, directing them appropriately, and taking messages for guests or staff.
Mail handling: Receiving, distributing, and managing mail and packages for both guests and the hotel.
Administrative support: Performing administrative tasks such as updating records and preparing occupancy reports.
Complaint and request management: Addressing and resolving guest requests and complaints, escalating them when necessary.
Interdepartmental coordination: Maintaining ongoing communication with other departments to ensure a satisfactory guest experience.
Informing guests about hotel services and addressing any requests they may have.
Upselling: Promoting and selling additional hotel services according to the company's established program.
Building guest loyalty using the tools and resources provided by the company.
Other tasks related to the position

How you'll work

Availability to work weekends, rotating shifts, and holidays.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more
Website: melia.com

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

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