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90,000+ live jobsSenior Software Engineer, Outbound Capabilities
Hybrid in Madrid·Added 1 month ago (last checked 3 Nov)
Our summary
- Work mode
- Hybrid, Madrid
- English
- Required
- Experience
- 8+ years
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Requirements
What we're looking for
- TypeScript and Node.js, production-grade
- React, owning components end-to-end, not just familiarity
- AWS and cloud architectures (we run on EKS)
- GraphQL APIs (AppSync) and event-driven patterns (SQS/SNS workers)
- PostgreSQL
- Observability with Datadog or similar: designing metrics, monitors and dashboards, not just reading them
- Leading the technical work of a team or a multi-quarter initiative: architecture decisions, design reviews, delivery and quality
- Mentoring engineers and raising the standard of a team's code, design and operations
- Using AI coding assistants or agents (e.g. Claude Code, Cursor, Copilot) daily to design, build, test and debug, with a clear way of checking what they produce
- 8+ years of professional software engineering, including time leading the technical work of a team
- Genuinely full-stack: you can own a backend service and its React frontend end-to-end
- AI-native: AI is part of how you design, code, test and debug every day. You know where it helps and where it fails, how you check its output, and you help others adopt it well
- You lead by influence: engineers follow your technical direction because it's clear and well reasoned
- Product-oriented: you think about customer impact, not just technical elegance
- Ownership mindset: you drive work forward and are comfortable with ambiguity and changing priorities
- Personable and collaborative, with clear communication to engineers and non-engineers
- Growth mindset: you develop yourself and the people around you, and you give and receive feedback well
Nice to have
- Telephony or dialer experience (SIP, call routing), or CRM integrations (HubSpot, Salesforce)
- Twilio calling: Programmable Voice, TwiML, call status webhooks or conferences
- Building AI or LLM features in production: prompt and tool design, evaluations, and monitoring quality and cost
Pay & benefits
What you'll get
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
The role
Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we've believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace-so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We're 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We're ambitious, product-driven, and execution-focused-built for visible impact, fast decisions, and real growth.
Come join us!
Outbound Capabilities gives Aircall customers a first-class outbound calling experience. Users build campaigns from contact lists, the system dials automatically for agents (human or AI Voice Agent), and outcomes flow back to CRMs and analytics. The product is live with hundreds of companies and growing fast. In this role you own how it's built and how it runs.
What you'll do
- Set the technical direction of the team: architecture, standards, and the trade-offs between speed and quality
- Lead design and delivery of the team's biggest initiatives, from proposal to production, and break them into work the team can ship in small steps
- Stay hands-on: write and review production code across the backend and the React frontend
- Make AI a core part of how the team builds: use AI coding assistants and agents every day, shape workflows that keep quality high, and help others adopt them well
- Bring AI into the product where it helps customers, working with the AI Voice Agents team on campaigns run by AI agents
- Raise the bar for the team through code review, design reviews, pairing and coaching
- Mentor engineers and grow technical leadership across the team, so good decisions don't depend on one person
- Own operational excellence: observability, alerting that people trust, runbooks, incident response and root-cause analysis
- Partner with the Product Manager and Designer to turn product goals into technical plans, and push back when a technical choice would hurt customers
- Coordinate with the teams we depend on: Calls & Routing, Number Management, AI Voice Agents, Integrations and Data Platform
How you'll work
- Comfortable in a remote/hybrid organisation and happy to get together from time to time
About Aircall
Aircall is a cloud-based phone and contact center platform designed for sales and support teams, offering voice, SMS, and integrations with CRM tools. Founded in 2014, the company has grown into a global communications provider with over 1,000 employees and serves more than 20,000 businesses worldwide, positioning itself as a key player in the cloud communications industry.
Aircall has a significant presence in Spain, with a major engineering hub in Madrid, where many of its product and engineering roles are based. The company fosters a dynamic, international work environment with English as a common working language, making it an attractive destination for tech professionals relocating to Spain. With a focus on innovation in AI-powered sales tools and real-time analytics, Aircall offers opportunities for engineers and product specialists to work on cutting-edge communications technology.
- Industry
- Communications
- Founded
- 2014
- Employees
- 1,000–5,000
- Headquarters
- Paris, France
- In Spain
- Madrid
Good to know if you are moving
- Aircall has a major engineering and product hub in Madrid, offering a strong base for tech professionals in Spain.
- The company operates in English, making it accessible for international hires without requiring Spanish fluency.
- Aircall provides relocation support and visa sponsorship for eligible candidates, easing the transition for foreign employees.
- The Madrid office is part of a global network, offering opportunities for cross-border collaboration and career growth.
- Aircall's focus on AI and real-time analytics provides exposure to cutting-edge technologies in the communications sector.
In their own words
About the company & team
- ⬛⬛⬛⬛⬛ Outbound Capabilities engineering team
- ⬛⬛⬛⬛⬜ Engineering Manager
- ⬛⬛⬛⬛⬜ Product / Design
- ⬛⬛⬛⬜⬜ Other engineering teams (Calls & Routing, AI Voice Agents, Integrations)
- ⬛⬛⬜⬜⬜ Support and Customer Engineering
Additional information
At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location
Aircall · Madrid
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