Booking Agent

Santa Cruz de Tenerife, Spain·Added 26 days ago

AIRE Ancient Baths

15 open roles

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What they ask for

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Santa Cruz de Tenerife
No relocation package mentioned.

The role

AIRE Ancient Baths is a group of unique wellness spaces inspired by the tradition of ancient thermal baths, combining water, relaxation, and wellness experiences in beautiful spaces across different cities around the world.

We are looking for a Booking Agent to join our Contact Center team in Santa Cruz de Tenerife. This is a 100% on-site position, providing customer service and managing reservations for all AIRE centers internationally.

Your main responsibilities

Customer service via email, chat, and phone.
Managing individual and group reservations.
Resolving and following up on customer queries and issues.

Full training will be provided.

Who you are

Fluent in English; other languages are a plus.
Customer-oriented, with strong communication and commercial skills.
Organized, detail-oriented, and able to multitask.
Flexible to work nights, weekends, and public holidays when required.
Able to maintain the required internet speed.

What we offer

Permanent contract 40h/week,
100% on-site at our Contact Center offices in Santa Cruz de Tenerife.
Sunday bonus: +€15.33/day.
Public Holiday bonus: +€44.01/day.
Transport bonus (00:00-06:00): +€6.56/day.
Night bonus (22:00-06:00): +€1.96/hour.
Average of 40 holiday days.
Referral Program.
30% off all our experiences.
Employee discount for private health insurance.

A welcoming and inclusive team environment. 💪

About AIRE Ancient Baths

AIRE Ancient Baths is a luxury spa and wellness company that operates a chain of ancient bath experiences in restored historical buildings across major cities. Founded in Spain, the company combines traditional bathing rituals with modern wellness services, offering thermal baths, massages, and spa treatments. With locations in cities like Barcelona, Madrid, Seville, and internationally in New York, Chicago, and London, AIRE has established itself as a recognized brand in the wellness and hospitality sector.

In Spain, AIRE Ancient Baths has a strong presence with multiple locations, and its Madrid office serves as a hub for corporate functions such as talent acquisition, purchasing, and B2B sales. The company's work culture emphasizes wellness, customer service, and a premium experience, making it an attractive employer for international professionals in the spa, hospitality, and wellness industries. Roles range from therapists and spa attendants to management and corporate positions, offering opportunities for both Spanish speakers and international talent.

Founded: 1998
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Barcelona, Madrid, Seville and 2 more
Website: beaire.com

Good to know if you are moving

AIRE Ancient Baths has locations in several Spanish cities, including Barcelona, Madrid, Seville, and Valencia, offering opportunities to work in different parts of Spain.
The company is part of the luxury wellness sector, which may require customer service skills and often values multilingual abilities, especially English and Spanish.
AIRE has international locations in the US and UK, which could provide opportunities for internal transfers or a global career path.
The company's headquarters is in Madrid, which is a major European hub with a high quality of life and a large international community.
AIRE offers roles in both spa operations (therapists, attendants) and corporate functions (sales, purchasing, talent), so there are diverse opportunities for different professional backgrounds.

All open roles at AIRE Ancient Baths