Customer Advisor

• Work in a technological environment and innovative where you can contribute all the ideas and improvements you can think of.
• Opportunity for professional development.
• Training.
• Full-time (40 hours/week).
• Schedule: 08:00 to 16:00 from Monday to Friday

At Domingo Alonso Group we are looking for a Customer Service Advisor at Workshop in San Cristóbal de La Laguna, Tenerife to join our team.

• An organized person with the ability to prioritize their tasks, empathetic, skilled at managing conflicts, focused on providing the best customer service and comfortable working with digital environments.

• Attend to and advise the customer at the workshop, thoroughly inspecting their vehicle to identify the services required.
• Track the status of vehicles at the workshop, keeping customers informed through the required digital channels.
• Perform the final vehicle check before delivery to the customer: cleanliness, general condition, and documentation.
• Collaborate with the workshop's technical team, acting as a liaison between the customer and the Back Office to streamline repairs and improve service
• Advise the customer on loyalty programs, accessories, and ongoing promotions at the workshop.
• Prepare estimates, issue invoices and manage their collection.
• Prepare the manufacturer's maintenance lists and explain them to the customer.
• Handle insurance assessors and policies.