Director, Customer Experience, Trading API
Lead and develop customer-facing support functions for the Trading API. You will build a global follow-the-sun operating model and use AI to scale services.
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The Director of Global Corporate Actions will own the function end-to-end across U.S. and international markets. This leader will be accountable for daily production, supervisory controls, team performance, incident management, and the systems and operating model required to scale Corporate Actions globally.
The Director will own the end-to-end Corporate Actions control framework, ensuring events are accurately validated, reconciled, processed, synchronized across systems, and formally closed.
Responsibilities include:
The Director must understand how Corporate Actions failures can create broader trading, margin, settlement, and financial exposure-not simply operational breaks-and build controls accordingly.
Alpaca is a financial technology company that provides API-first brokerage infrastructure, enabling developers and businesses to build and operate trading applications. Founded in 2015, the company offers commission-free trading APIs, global market data, and a crypto trading platform, serving a wide range of clients from fintech startups to established financial institutions. Alpaca is headquartered in San Francisco, USA, and has expanded its operations globally, including a significant presence in Spain.
In Spain, Alpaca has established a technology and operations hub, with a growing team of engineers, analysts, and operations specialists. The company's culture emphasizes innovation, agility, and a global mindset, making it an attractive destination for international professionals. With roles spanning software engineering, market data, and trading operations, Alpaca offers opportunities for those interested in the intersection of finance and technology, and its Spanish office plays a key role in supporting its EMEA and APAC operations.
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values-Stay Curious, Have Empathy, and Be Accountable-and are ready to make a significant impact, we encourage you to apply.
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.