Director, Customer Experience, Trading API
Lead and develop customer-facing support functions for the Trading API. You will build a global follow-the-sun operating model and use AI to scale services.
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87,000+ live jobsThe ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
May fit the digital nomad visa
A remote job for a company outside Spain: you apply yourself, no sponsor needed. It asks for about €2,849 a month in remote income.
Nice to have
We're looking for a People Operations Partner to be a reliable, high-touch operator for our global workforce. You'll own the day-to-day People Ops engine such as onboarding, offboarding, employee lifecycle transactions, data quality, and employee support while also stretching into employee relations support and cross-functional People projects as needed.
This is a hands-on, execution-first role: roughly 70% core People Operations and 30% adjacent work (employee relations support, analytics, systems, and special projects). You'll work across regions and time zones, not as a single-region specialist, and you'll help keep our processes consistent, compliant, and human as we scale.
If you like making operations feel invisible when they work and you're curious about how AI and modern HR systems can take the busywork out of People work this role will fit.
Alpaca is a financial technology company that provides API-first brokerage infrastructure, enabling developers and businesses to build and operate trading applications. Founded in 2015, the company offers commission-free trading APIs, global market data, and a crypto trading platform, serving a wide range of clients from fintech startups to established financial institutions. Alpaca is headquartered in San Francisco, USA, and has expanded its operations globally, including a significant presence in Spain.
In Spain, Alpaca has established a technology and operations hub, with a growing team of engineers, analysts, and operations specialists. The company's culture emphasizes innovation, agility, and a global mindset, making it an attractive destination for international professionals. With roles spanning software engineering, market data, and trading operations, Alpaca offers opportunities for those interested in the intersection of finance and technology, and its Spanish office plays a key role in supporting its EMEA and APAC operations.
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values-Stay Curious, Have Empathy, and Be Accountable-and are ready to make a significant impact, we encourage you to apply.
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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