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Renewal Manager

Hybrid in Barcelona·Full-time·Added 11 days ago

Amadeus

8 open roles

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Overview

Job details

  • Full-time hours

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Amadeus doesn't mention sponsorship in the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

  • University degree

    “University degree in business or any related subjects.” — per the ad.

Pay & benefits

What you'll get

  • 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
  • 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
  • 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
  • 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Requirements

What we're looking for

  • 2-5 years sales/customer support, systems savvy, Microsoft office. Can manage projects, well organized, good written and communication skills, detailed oriented and some financial skills. The ability to solve problem.

Nice to have

  • Understanding of Hospitality industry is a plus.
  • Additional language is a plus.

Education & certifications

  • University degree in business or any related subjects.

The role

The Renewal Manager is responsible for securing Amadeus Hospitality revenue by ensuring contracts are generated, renewed and processed on schedule. They will be accountable by maximizing revenue retention by escalating termination notices, customer objections and delayed renewals.

What you'll do

  • Responsible for the centralization, registration and quality check of all contractual documents prior to implementation and billing.
  • Engage clients to request contract signature and respond to questions and resolve issues
  • Responsible for registering incoming documents and coordinating the legal validation and Amadeus signature.
  • Update and maintain the database of contracted and implemented products per customer.
  • Escalate term request, objection or failure to renew to Sales for action and reminders
  • Partnership with Sales as part of account team to support customers on renewal activities.
  • Work with Sales to promote adoption and usage, helping with daily customer requests and issues with internal teams.
  • Maintain Salesforce accuracy and tracking for all activities.
  • Help with analysis of renewals for Sales leaders with coordination across teams.
  • Ensure timely and accurate CRM accounts management, quality of content, report preparation by the team.
  • Monitor effectiveness of training / adoption activities carried out by team for commercial teams.
  • Oversee, monitor, report and follow up on interfacing to other systems and tools (PowerBI, Salesforce) to ensure timely resolution / escalation.
  • Ensure all the material and documentation needed to be compliant with the sales process is available.

Job Title

Renewal Manager

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

About Amadeus

Amadeus is a leading global travel technology company that provides software solutions to the travel and tourism industry, including airlines, hotels, travel agencies, and other travel service providers. With its headquarters in Madrid, Spain, Amadeus operates in over 190 countries and is one of the largest technology companies in the travel sector, known for its distribution systems, IT solutions, and data-driven services. The company's scale is substantial, with tens of thousands of employees worldwide, and it plays a critical role in the digital infrastructure of the travel industry.

In Spain, Amadeus has a significant presence, with its main offices in Madrid and additional operations in Barcelona. The company is a major employer of international talent, offering a multicultural work environment where English is often the working language. For international professionals, Amadeus provides opportunities to work on cutting-edge travel technology, with roles spanning product management, data science, legal, finance, and IT. The company's commitment to innovation and its global reach make it an attractive destination for those looking to build a career in travel tech while living in Spain.

Industry
Travel Tech
Founded
1987
Employees
10,000–50,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona
Website
amadeus.com

Good to know if you are moving

  • Amadeus is headquartered in Madrid, Spain, making it a prime destination for tech professionals seeking to relocate to Spain.
  • The company operates in a multicultural environment with English as a common working language, easing the transition for international hires.
  • Amadeus offers comprehensive relocation support and benefits for international employees, including visa assistance and settling-in services.
  • With a global presence in over 190 countries, Amadeus provides opportunities for international career growth and mobility.
  • The company is a leader in travel technology, offering roles in cutting-edge areas like data science, product management, and IT.

In their own words

Additional information

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

All open roles at Amadeus

Location

Amadeus · Barcelona

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