Senior UX Designer, International Seller Services

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the International Seller Services UX team.

We are looking for a Senior User Experience Designer who will work with Product Management, Engineering (science & tech), other product and business teams across Amazon to help us grow how sellers fulfill the orders, that will become a co-pilot in the growth journey of tens of thousands of Sellers as they sell on Amazon.

The ideal candidate is a passionate yet pragmatic designer who can gather and synthesize customer data, behaviors, motivations and preferences to propose new solutions. You are experienced at combining qualitative and quantitative data and practices, and are expert at telling a cohesive story with your findings. You are responsive, flexible, and able to succeed within an open and collaborative peer environment. You have global perspective and experience leveraging diverse market and customer needs, educating a core product and business teams with this knowledge. In this role you will work closely with business stakeholders, software engineers and product teams to deliver complex, high quality, scalable products deployed around the world.

A Senior Designer in this role is responsible for designing tools that will highly impact Amazon Selling Partners in Europe to provide excellent service and support to Amazon customers. This designer will meet regularly with representatives from product and engineering teams to gather product priorities, align on goals, interact with sellers to gather insights, work design creative solutions, collaborate with partner UX teams, present concepts to cross-functional partners and contribute to streamlining the design process.

Key job responsibilities

• Identify seller needs and design delightful solutions with measurable impact.
• Work with product team to develop high-level requirements.
• Create process flows, wire frames, and visual design mock ups as needed to effectively conceptualize and communicate detailed interaction behaviors.
• Develop and maintain detailed user-interface and interaction specifications.
• Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval.
• Work with Tech teams to ensure a seamless implementation of designs and make trade-offs when needed while without compromising on core experience.
• Measure the success and effectiveness of your deliverables through metrics and user anecdotes.

A day in the life