Team Leader KYC Merchant - English Speaker

You will lead your team to deliver world class results, for our businesses and in your role you will:

• Provide ongoing coaching and development of a team of colleagues, providing regular feedback on quality and goal results
• Manage day to day production preparation and effectiveness, striking the balance between speed and precision
• Build a robust talent pipeline with an inclusive approach
• Cultivate an environment where we win as a team
• Engage and develop colleagues to become the best they can be
• Provide input to wider KYC leadership team on staff management / engagement / succession planning etc.
• Develop collaborations with other AML teams and stakeholders
• Identify operational risks which impact, or have potential to impact the business
• Record/collect relevant information to be created and used for Management Reporting purposes

• Strong English verbal and written is a must
• Strong analytical skills
• Ability to manage and drive tasks to completion, take on additional responsibilities, and prioritise work in a constantly evolving and fast paced environment
• High levels of personal integrity and motivation to work semi-autonomously under minimum supervision and still provide high quality/highly efficient output
• Be comfortable working in an ambiguous space with many open questions and approaching things with a solution-based mindset
• Able to be collaborative across lines of business, countries and band levels
• Proficient knowledge in Microsoft Office tools, including Excel, Word and Outlook, with confidence using systems and data to support and take decisions.

• Other European Languages are a bonus
• Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
• Comfortable to speak up, ask questions and challenge the status quo
• A background in either or both Large/Multinational Corporate and/or Know Your Customer

Non-considerations for sponsorship:

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.