Senior Analyst, Network Operations

• Expert-level knowledge and hands-on experience implementing and supporting Aruba LAN (switching) and Aruba WLAN (controllers/APs) in an enterprise environment.
• Strong operational experience with monitoring, troubleshooting, incident/problem management, and change control for LAN/WLAN services.
• Working knowledge of SD-WAN concepts; experience with VMware Velocloud SD-WAN is highly advantageous.
• Knowledge of the Zscaler suite (e.g., ZIA, ZPA, ZDX) is highly advantageous, particularly where it intersects with branch connectivity and user experience.
• Experience managing budgets and renewals (forecasting, variance analysis, and cost optimisation), with confidence working with vendors and procurement.
• Clear communication skills with the ability to produce concise technical documentation, service reporting, and stakeholder updates.jj

ResponsibilitesNetwork & Collaboration Operations

• Own day-to-day operational management of the enterprise Aruba LAN and WLAN estate (campus, branch, and site networks), ensuring availability, performance, and security.
• Provide expert-level implementation and ongoing management for Aruba switching, wireless controllers/APs, ClearPass and associated management/monitoring platforms.
• Lead incident, problem, and change activities for Network & Collaboration services, driving root-cause analysis, remediation, and continuous service improvement.
• Strategic Outcome: Reliable, performant network services with measurable stability.

• Support budget management for Network & Collaboration services, including forecasting, variance analysis, and cost optimisation opportunities.
• Maintain asset lifecycle visibility (switching, wireless, licenses), supporting renewal planning and ensuring spend aligns to service demand and standards.
• Strategic Outcome: Transparent cost control, accurate forecasts, and well-timed renewals with no unmanaged budget drift.

• Coordinate with vendors and service partners to deliver network and security services to agreed SLAs, ensuring effective escalation and service restoration.
• Support commercial activities (quotes, renewals, true-ups), contributing to business cases and ensuring value for money.
• Strategic Outcome: Stable partner performance with clear accountability and commercial discipline.

• Ensure network services operate in line with security policies and technical standards, maintaining accurate documentation, diagrams, and configuration baselines.
• Support audits and control testing by providing evidence and ensuring timely remediation of network/security-related findings.
• Strategic Outcome: Strong security posture and audit readiness with controlled configuration and documented standards.

• Partner with Service Desk, Infrastructure, Security, and site IT teams to deliver consistent Network & Collaboration services and a high-quality user experience.
• Translate business requirements into technical designs and operational plans, supporting projects and standardised rollouts across sites.
• Produce clear reporting on service health, risks, and capacity, and contribute to governance forums and CAB as required.

• Strategic Outcome: Clear ownership, strong cross-team alignment, and faster resolution through effective operational engagement.

• Proactively identify opportunities to improve network performance, resilience, and operational efficiency through automation, standardisation, and monitoring enhancements.
• Maintain high-quality technical documentation and knowledge articles to support supportability and faster incident resolution.
• Contribute to technology roadmaps and lifecycle planning for LAN/WLAN and related security services, aligning improvements to business priorities.

• Strategic Outcome: Continuous improvement with repeatable standards and better operational outcomes over time.

• Work within a global support model, collaborating across time zones to provide responsive operational support and project delivery.
• Act as an escalation point for complex LAN/WLAN issues, supporting service owners with technical analysis, reporting, and problem management.
• Coordinate changes through established governance (e.g., CAB), ensuring plans, risks, and backout steps are documented and communicated.

• Strategic Outcome: Well-governed operations with strong technical ownership and predictable change outcomes.

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become

• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with

• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

• Medical, Critical Illness, and Life Insurance

• Employee Assistance Programs

• Best-in-class, family-friendly, and inclusive leave policies