Customer Support Engineer SCADA/Automation

• To thrive and succeed, we expect you to have:
  • Bachelor's degree in a technical field such as Electrical Engineering, Electronics, Industrial Engineering, Telecommunications, Computer Engineering or similar.
  • Minimum of 3 years of experience in a customer‑facing technical role (Helpdesk, Technical Support, Customer Success, Customer Service) or hands-on experience providing technical assistance for industrial/energy systems.
  • A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g., Zendesk, JIRA, ServiceNow).
  • Experience supporting SCADA, industrial automation or remote monitoring systems, preferably within the energy sector.
  • Solid understanding of networking fundamentals (TCP/IP, routing, switching, VPNs) and experience troubleshooting communication issues.
  • Experience diagnosing hardware and communication interfaces (Ethernet, RS485, converters, gateways).
  • Familiarity with industrial communication protocols such as Modbus (RTU/TCP), IEC‑104, OPC or similar.
  • Strong written and verbal skills in English and Spanish

And if you've got these in your back pocket, consider it a bonus:

• Knowledge of renewable energy technologies including Solar PV, Wind, BESS and hybrid power plants, with experience in SCADA commissioning, power plants controllers, and communication network setup.
• Experience working with industrial automation and field devices, including dataloggers, PLCs, RTUs, PPCs, and remote data acquisition or cloud-based monitoring platforms.
• Ability to troubleshoot and work within Linux environments, with basic scripting or programming skills in Python, Bash, SQL, or similar technologies.
• Understanding of industrial cybersecurity fundamentals and best practices related to communication and monitoring networks.
• Ability to read and interpret electrical diagrams and single-line drawings, with basic experience using AutoCAD or similar engineering tools.
• Strong technical communication skills, including the creation and maintenance of technical documentation, user guides, troubleshooting procedures and customer-facing technical reports.
• Medium to advanced proficiency in Italian and Portuguese.

As a candidate, you excel as a team player, collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally, your exceptional customer-facing abilities include effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.

Please submit your CV and application in English.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

• 40 hours per week with a flexible schedule
• Home working allowance (up to 2 days per week)
• 23 days of annual leave