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Field Service Engineer

Remote, Madrid·Full-time·Added today (last checked 15 Oct)

Bio-Techne

2 open roles

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Overview

Salary: €37,900 - €60,720 a year
About €2,360 - €3,500 a month after tax.
Work mode: Remote (Madrid)
Contract: Full-time
Spanish: Fluent
English: Required
Experience: 5+ years
Education: University degree

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Skills

Requirements

What we're looking for

Fluent Business Spanish and English
BA, Masters in an engineering / science field or 5 years' experience in hi-tech sector
A minimum of 5 years' experience in industrial / scientific sector, preferably in a similar industry
Personal Computer repair skills and strong computer skills set, (Windows and Microsoft products)
Ability to travel as necessary - Travel 90%

Nice to have

Strong brand ambassador
Excellent written and verbal communication skills in Spanish and English
Proven customer-oriented skills in technical support and problem solving
Strong organizational and administration skills
Excellent attention to detail, time management and process management
Professional demeanour
Flexible and willing to travel for work-related purposes as necessary
Self-directed and creative
Basic laboratory and GMP skills

Pay & benefits

What you'll get

Pay Range: €37,900 - €60,720

Placement within the salary range will vary depending on experience, qualifications, geographic location, and internal equity considerations.

The role

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Spain, Portugal and infrequent in Europe.

What you'll do

Essential Duties & Responsibilities

Customer and Instrument support

Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.

Schedule, Administration and Inventory management

Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support.

Support of sales and field applications team

Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.

How you'll work

Location: Spain - Madrid area (Remote)

About Bio-Techne

Bio-Techne is a global life sciences company that develops and manufactures biotechnology products and reagents, including proteins, antibodies, immunoassays, and molecular biology tools. With a portfolio spanning research and clinical diagnostics, the company serves a diverse range of customers including academic institutions, pharmaceutical companies, and clinical laboratories. Originally founded in 1976, Bio-Techne has grown through a mix of acquisitions and organic growth into a recognized player in the life-science supply industry, employing more than 2,700 people worldwide.

Industry: Life science tools
Founded: 1976
Employees: 1,000–5,000
Headquarters: Minneapolis, USA
In Spain: Pamplona
Website: bio-techne.com

Good to know if you are moving

Bio-Techne's Spanish office in Pamplona focuses on development and manufacturing for its diagnostics division, offering opportunities in regulated manufacturing and quality.
The company has a global footprint with offices in over 15 countries, providing potential for international collaboration and development.
As a science-driven company, Bio-Techne prioritizes R&D and product quality, making it an interesting employer for scientists and engineers from biotech, pharma, and lab environments.
Although headquartered in Minneapolis, USA, its international presence in Europe, Asia, and South America can be an advantage for candidates interested in cross-national career paths.

In their own words

Additional information

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

We offer competitive wages along with extensive benefits for employees and their families.
We invest in our employees' financial futures through retirement programs and an employee stock purchase plan.
We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.

All open roles at Bio-Techne