Field Service Engineer

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Provide Instrument Service and Support to Werfen clients in the designated Area. Including but not limited to installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, and instrument modification and upgrade activities.

Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.

Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience.

Up to 10% of time.

Number

Job function

Field Service

Job type

Full-time

Location

Madrid

Country

Spain

•Service call programming, execution, and reporting.

•Repair parts stock control.

•Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.

•Compliance with company processes and directives, following Ethic Code.

•Synergy with Sales and Marketing agents.

•Act autonomously and escalate any situation that may impact customer expectations.

•Assertive and clear communication with customers and co-workers.

Maintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Front and Back-office members, logistic department coordinators and Clients.

oInterest and affinity for technical activities.

•Curious and eager to learn.

•Systemic, holistic and "hands on" approach.

•Proactive, organized and resolute.

•Oriented to customer service.

•Able to empathize to customer needs and expectations.

•Analytical skills

•IT skills

•Able to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and Informatics.

Effectively managing one's time and resources to ensure that work is completed efficiently.

Essentials Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.

Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

www.werfen.com

Apply Linkedin