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Software Support Engineer

Remote, Home based - Worldwide·Added 1 month ago

Canonical

232 open roles

Overview

Job details

  • Fully remote

    Only from certain places, per the ad: “Home based - Worldwide”

Requirements

  • Have the right to work in Spain

    Canonical doesn't mention sponsorship, but this role may fit the Digital nomad visa.

  • Work in English

    English is required, per the ad.

  • University degree

    “Background in Computer Science, STEM or similar” — per the ad.

Pay & benefits

What you'll get

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

Requirements

Nice to have

  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

The role

We are hiring a Software Support Engineer to...

...work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

What you'll do

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

How you'll work

Location: This is a remote role, we have teams in all time zones.

What we are looking for in you

  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
  • Willingness to travel up to 4 times a year for internal events

Hiring process

6 steps5 interviewsa task to doabout 3 months in all
  1. Application

  2. Written interview

    In your own time

    A written submission tailored to the role presenting your academic and professional accomplishments; you choose format and length, and two domain experts grade it.

  3. Psychometric assessment (GIA)

    Online test · 30–45 min

    A cognitive-ability test measuring aptitude, problem solving and speed of learning, required for all applicants.

  4. Technical assessment

    Not every role

    A domain-specific assessment for some roles, graded by domain experts and discussed in later interviews.

  5. Early stage interviews

    With future colleagues and stakeholders · 3 sessions

    Three interviews with future colleagues and stakeholders focused on technical and domain skills.

  6. Talent interview

    With Talent Science team

    Interview with the Talent Science team including a 10-minute Personality Profile Analysis; compensation is first discussed here.

  7. Late stage interviews

    With potential manager, Hiring Lead and senior stakeholders

    Meet your potential manager, the Hiring Lead and senior stakeholders; management and leadership candidates also meet the CEO.

  8. Offer and onboarding · With a Hiring Lead

  • After application review you get a personal dashboard showing your assessment and interview plan.
  • The written interview is submitted anonymously to reduce bias early on.
  • You may apply to a single job once, or to four different jobs, in any 180-day period.

About Canonical

Canonical is the publisher of Ubuntu, the world's most widely used open-source operating system for cloud, IoT, and enterprise environments. Founded in 2004, the company is a global leader in open-source software, providing secure, supported Ubuntu solutions to enterprises, developers, and device manufacturers. With a distributed workforce spanning over 80 countries, Canonical drives innovation in areas like AI, edge computing, and cloud-native technologies, making it a key player in the open-source ecosystem.

Canonical has a strong presence in Spain, with a significant number of open roles across engineering, product, marketing, and sales. The company is known for its fully remote-first culture, allowing employees to work from anywhere, including Spain. For international professionals, Canonical offers a unique opportunity to contribute to world-class open-source projects, collaborate with a global team, and enjoy flexible work arrangements. The company values autonomy, excellence, and a passion for open-source, making it an attractive employer for those seeking a dynamic, remote-friendly environment.

Industry
Cloud/Ubuntu
Founded
2004
Employees
1,000–5,000
Headquarters
London, UK

Good to know if you are moving

  • Canonical is a remote-first company, allowing employees to work from anywhere, including Spain, with no requirement to relocate to a central office.
  • The company offers a diverse, international work environment with colleagues from over 80 countries, providing a global perspective.
  • Canonical is a major contributor to open-source projects, offering opportunities to work on widely-used technologies like Ubuntu, Kubernetes, and OpenStack.
  • Employees often receive a competitive salary and benefits, including home office setup allowances and professional development opportunities.
  • The company values autonomy and self-motivation, making it ideal for professionals who thrive in a flexible, results-driven culture.

In their own words

About the company & team

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Additional information

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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