Senior Agentic AI Solution Specialist
CapgeminiNew
A Senior Specialist will design and implement advanced Agentic and Generative AI solutions for clients.
Hybrid in MadridNo Spanish needed
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85,000+ live jobsService Manager N2 Roaming
Hybrid in Madrid·Full-time·Added today
Still open when we checked on 8 Oct
Overview
Job details
Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
Capgemini doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.
University degree
“Titulación universitaria en Ingeniería, Informática, Telecomunicaciones o similar.” — per the ad.
Skills
This job was automatically translated to English.
Requirements
What we're looking for
- University degree in Engineering, Computer Science, Telecommunications, or a related field.
- Minimum 5 years of experience in network services (Service Provider) and technical support environments at operators.
- Advanced knowledge of networks and telecommunications services (Roaming, Core, Platforms, Video).
- Knowledge of ticketing tools and incident management.
- Familiarity with second-level technical support environments in an operator setting.
- Ability to interpret KPIs and SLAs, and generate performance reports.
- Management of critical incidents, executive reporting, and service transformation.
- English B2.
Nice to have
We value all applications. We offer an extensive training program, both in-person and online, including certifications... Even if you don't meet 100% of the valued skills, we'd love to meet you! A disability certificate will be positively valued, within the framework of our inclusion and diversity policy.
Pay & benefits
What you'll get
- Permanent contract.
- Childcare voucher (up to 600 € p/a).
- Meal allowance (1,200 € p/a).
- Technical training, in skills and languages.
- Real and role-adapted career plan.
The role
We are looking for a Service Manager N2 Roaming for one of our teams in the telecommunications sector. Location: Madrid, hybrid model.
What you'll do
- Operational service management.
- Supervising the level 2 technical support team.
- Ensure compliance with SLAs agreed with the client.
- Coordinate incident resolution and escalation to higher levels when necessary.
- Technical tasks.
- Participation in incident diagnosis and resolution.
- Continuous improvement
- Analyze service metrics and propose improvements.
- Implement quality and operational efficiency processes.
- Promote the automation of repetitive tasks.
- Act as the main point of contact between the client and the technical team.
- Participate in follow-up and service review meetings.
- Manage expectations and ensure client satisfaction.
- Coordinate shifts, training, and development of the support team.
- Management of offshore support teams.
- Foster a collaborative environment and continuous improvement.
About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.
In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.
- Industry
- IT Consulting
- Founded
- 1967
- Employees
- 100,000+
- Headquarters
- Paris, France
- In Spain
- Madrid, Barcelona, Getafe and 1 more
- Website
- capgemini.com
Good to know if you are moving
- Capgemini has a strong presence in Spain with offices in Madrid, Barcelona, Getafe, and Sevilla, among others, offering a wide range of roles for international talent.
- Many positions in Spain require or prefer French or English, making it accessible for non-Spanish speakers, especially in roles supporting French public sector projects.
- The company offers a global mobility program, allowing employees to work on international projects and potentially relocate across countries.
- Capgemini is known for its strong focus on training and development, with opportunities to upskill in cutting-edge technologies like AI, cloud, and data engineering.
- Spain is a key delivery center for Capgemini, with a large number of engineering and technology roles, particularly in aerospace, automotive, and energy sectors.
In their own words
About the company & team
Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous vehicles to wildfire solutions, our experts in digital technologies and software go beyond the conventional to deliver unique R&D and engineering services across all industries. Join the team! And advance your career in a company with opportunities, where you can make a difference and where no two days are the same.
Additional information
Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethics Code that guarantee the professional development of our workforce and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.
Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.
Rewrite your future. Join the team!
http://www.capgemini.com/es-es
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