Marketing Intern

On-site in Madrid·Full-time·Added 6 days ago

Chanel

12 open roles

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What they offer

Full-time hours
Per the ad.

What they ask for

Have the right to work in Spain
Chanel doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.

The role

About the role
We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations.

What you'll do

Monitor and track Fashion Advisors' clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.
Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.
Support the planning and execution of boutique events and projects, enhancing the overall client experience.
Support preparing client's VIC experience and travel itineraries.
Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.
Identify opportunities to elevate the customer experience and proactively recommend improvements.
Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.
Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.
Assist the boutique team in maintaining a high-quality and accurate client database.
Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.
Working in a dynamic, collaborative environment where your contributions matter.
Participating in creative projects that enhance the client experience & team engagement.
Learning about luxury retail marketing, clienteling, customer experience and boutique operations.

Requirements

What we're looking for

BA in Marketing, Business Administration, or a similar field
Advanced user of Microsoft Office Packge
Fluent in Spanish and English
Proactive, detail-oriented, and organised, able to anticipate needs
Strong interpersonal and communication skills to collaborate with colleagues and external partners
Passion for fashion, luxury, and client-centric experiences
Eligibility to formalize an internship agreement with educational institution

Pay & benefits

What you'll get

Hands-on experience in luxury boutique marketing
Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies
Opportunity to develop project management, communication, and analytical skills
Insight into CHANEL

About Chanel

Chanel is a privately held French luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories, and fragrances. Founded in the early 20th century, it remains one of the most iconic and valuable luxury brands globally, operating boutiques and offices worldwide. The company is known for its timeless designs, including the classic Chanel suit and the No. 5 perfume, and maintains a strong presence in major fashion capitals.

In Spain, Chanel operates boutiques in key cities such as Madrid and Barcelona, offering roles in retail, client services, and support functions. The company is an attractive employer for international professionals due to its global prestige, commitment to craftsmanship, and opportunities to work with a diverse clientele. Roles often require multilingual skills, particularly in Chinese and English, reflecting the brand's international customer base. Chanel offers a dynamic work environment with a focus on excellence and customer experience.

Industry: Luxury Fashion
Founded: 1910
Employees: 10,000–50,000
Headquarters: London, UK
In Spain: Madrid, Barcelona
Website: chanel.com

Good to know if you are moving

Chanel is a global luxury brand with a strong presence in Spain, offering roles in retail and craftsmanship.
The company values international experience and often seeks multilingual talent, especially Chinese speakers for its RTW advisor roles.
Chanel provides extensive training and development programs for its employees, including in-store and product knowledge training.
Working at Chanel offers exposure to a high-end clientele and a prestigious brand name, which can be a significant career boost.
Spain offices are located in major cities like Madrid and Barcelona, offering a vibrant lifestyle and strong fashion culture.

All open roles at Chanel