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Observability Customer Success Technical Lead

Hybrid in Madrid·Full-time·Added 3 days ago (last checked 5 Nov)

Cisco

3 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time

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Skills

Requirements

What we're looking for

Experience with APM and IM (Application Performance Monitoring, Infrastructure Monitoring) and modern application architectures including Microservices, Kubernetes, and Containerization.
Demonstrated competence in cloud-native monitoring strategies within AWS, Azure, or GCP.
Proficiency in Unix/Linux/Windows, Shell/Python scripting, and web application architecture.
Technical knowledge of storage area networks (SAN) and SQL-based databases.
Experience in a consultative or technical leadership role (pre-sales or post-sales).

Nice to have

Proven ability to lead cross-functional conversations and drive consensus among technical and non-technical stakeholders.
Ability to translate complex technical concepts into business outcomes for IT leadership and DevOps practitioners.
Passion for continuous learning in the fields of Observability and Security.
Relevant professional certifications in Splunk or cloud platforms.

The role

What you'll do

As a Observability Customer Success Technical Lead, you will define and execute the technical strategy for your customer portfolio to ensure deep operational integration of observability solutions across private, public, and hybrid cloud environments. You will drive value realization and ROI by expanding observability coverage for business-critical applications. By leading architectural health reviews and partnering with Product Management, you will resolve high-stakes technical blockers and influence the product roadmap. Your success will be measured by your ability to optimize digital experiences through anomaly detection and root-cause analysis.

About Cisco

Cisco is a global technology leader in networking, cybersecurity, and software, headquartered in San Jose, California. The company designs and sells a broad portfolio of hardware, software, and services that power the internet and enterprise networks, including routers, switches, collaboration tools, and cloud-based security solutions. With tens of thousands of employees worldwide, Cisco is a category-defining player in the IT infrastructure industry, serving businesses, governments, and service providers across every sector.

In Spain, Cisco maintains a significant presence with offices in Barcelona and Madrid, focusing on sales, engineering, and customer support roles. The company is known for its inclusive culture, strong emphasis on employee well-being, and commitment to innovation. For international professionals, Cisco offers a global brand, opportunities to work with cutting-edge technology, and a collaborative environment that values diversity and professional growth.

Industry: Networking and Software
Founded: 1984
Employees: 50,000–100,000
Headquarters: San Jose, USA
In Spain: Barcelona, Madrid

Good to know if you are moving

Cisco has a strong global presence, offering international career mobility and a diverse, multicultural work environment.
The company is known for its inclusive culture and has been consistently recognized as a great place to work.
Cisco offers competitive compensation and benefits, including flexible working arrangements and professional development programs.
The Barcelona office is a major hub for sales and engineering roles, providing opportunities to work with a global team.
Cisco's commitment to innovation and digital transformation makes it an attractive employer for tech professionals.

In their own words

About the company & team

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Our Observability Customer Success organization provides elite technical leadership to high-value clients, bridging the gap between business objectives and the power of the Splunk Observability portfolio. We are a world-class team committed to innovation and continuous professional growth. Join us to shape the future of how customers manage their application ecosystems at scale.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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