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Customer Success Manager in Madrid

Hybrid in Madrid·Added 2 days ago (last checked 6 Nov)

Agency

Michael Page España

2359 open roles

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Our summary

Salary: €40,000 - €50,000 a year
About €2,470 - €2,960 a month after tax.
Work mode: Hybrid, Madrid
Contract: Permanent
English: Required
Experience: 3+ years

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Skills

Michael Page España is hiring for this role in several places. This vacancy is in Madrid.

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 3 years of experience in Customer Success, Account Management, or B2B client management.
Experience in SaaS environments, cloud platforms, IoT, industrial software, or related technologies.
Ability to manage international clients and multiple stakeholders.
Customer and results orientation.
Excellent communication and relationship management skills.
Experience in identifying upselling and cross-selling opportunities.
Ability to coordinate technical and operational teams.
Professional English and Spanish (essential).
Knowledge of CRM and client tracking tools.
Analytical mindset and ability to work with adoption, satisfaction, and retention KPIs.

Pay & benefits

What you'll get

Joining a technology company with strong international growth.
Professional development and international visibility.
Offices located in Madrid.
Competitive salary commensurate with experience.

The role

We are looking for a Customer Success Manager with experience in technological environments to manage and develop relationships with international clients, driving the adoption of digital solutions and ensuring high levels of satisfaction, retention, and business growth.

Direct impact on global strategic clients
Professional development in an expanding technology company.

What you'll do

As a Customer Success Manager, you will be the person responsible for ensuring that clients obtain the maximum value from the company's technological solutions, acting as the main point of contact and long-term strategic partner.

Your main responsibilities will include:

Managing a portfolio of national and international clients.
Understanding the business objectives of each client and defining personalized success plans.
Conducting periodic follow-up meetings and account reviews.
Monitoring satisfaction and adoption indicators.
Leading onboarding processes and the implementation of new clients.
Coordinating technical and operations teams to ensure compliance with deliverables and service agreements.
Resolving incidents and anticipating potential operational risks.
Driving the adoption of new functionalities and use cases.
Detecting commercial growth opportunities within assigned accounts.
Collaborating with product and business areas to relay market and client feedback.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.