Senior Collections Analyst

As a Senior Collections Analyst, you play a critical role in ensuring cash is collected efficiently and on time, directly supporting the company's financial stability. You balance firm enforcement of payment terms with strong customer relationship management, proactively identifying and resolving billing discrepancies to prevent delays and disputes. By reducing financial risk through continuous account monitoring, you provide accurate reporting and cash‑flow forecasting to support informed business decisions. You also support compliance and audit requirements, ensuring all collection activities are well documented, controlled, and aligned with internal policies and regulatory standards.

• Responsible for the accounts receivable collection performance for a portfolio of customers
• Manage the cash collection, account reconciliation and relationship of a selection of Key customers
• Contacting customers, performing activities as directed by automated workflow, or applying own judgement and time management
• Resolution of unallocated cash & credit requiring account reconciliation and/or customer contact
• Support and guide our centralized functions in both Barcelona and India. i.e. cash apps; disputes
• Attend monthly reviews and prepare business metrics for review with SSC line management and finance contacts in the relevant business unit to whom you are providing a service
• Comply with Service Levels (SLA's) & manage own performance to improve/stabilize KPI's
• Compliance with the current process design and specifications, process excellence and data quality principles
• Initiate improvements to policy and process
• Fluent in English and German
• Minimum of 2-5 experience in Cash Collection
• Excellent interpersonal, written and verbal communication, persuasion and negotiation skills
• Finding alternative ways and solutions with high autonomy for a complex portfolio of customers and taking on complex cases whenever it is required.
• Manage the cash collection and the account reconciliation of a selection of debtors contacting customers and other teams involved in the debt resolution.
• Strong engagement and collaboration required with the key stake holders such as Sales community, CRM team, Service Management and other functions.
• Process improvement focused to identify and develop solutions where required.
• Organize and lead review meetings with customers and internal stakeholders to discuss payment situations and dispute resolutions to update reporting to management.
• Increase the synergies inside cash management team and others stake holders (Billing team, e- invoicing, PO management...)
• Advanced knowledge of Microsoft Excel (V Look-Up, Pivot Tables, Reporting)
• Drives own personal development to gain the right skills and experience to be able to perform their job and growth.

Job Location: Barcelona

Set up: Hybrid