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Onsite Support Engineer (Barcelona, 1st/2nd Level Support, English)

On-site in Barcelona·Added 4 months ago

This job was published 4 months ago

D-ploy

2 open roles

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Overview

Work mode: On-site, Barcelona
English: Required
Experience: 2+ years

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Skills

Pay & benefits

What you'll get

Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program ("Fishing for Friends")
Company-sponsored events

Is IT in your DNA?

The role

What you'll do

Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
Act as the primary onsite point of contact for end-user IT issues
Troubleshoot incidents and service requests via ticketing system (ServiceNow)
Deliver prompt and professional user support (desk-side and remote)
Document all activities and resolutions accurately in the ticketing system
Support IT onboarding for new employees (equipment setup, user guidance)
Maintain and contribute to knowledge base documentation
Support continuous service improvement initiatives

Requirements

Fluent English (written and spoken)
Minimum 2+ years of experience in IT support / onsite support role
Strong troubleshooting skills in Windows environment and standard IT tools
Experience with ticketing systems (e.g., ServiceNow)
Excellent communication and customer-oriented mindset
Ability to work independently in an onsite client environment
Well-organized, reliable, and detail-oriented
Experience in regulated environments (e.g., GxP) is a plus
Ability to provide a clean criminal record extract (not older than 3 months)

About D-ploy

D-ploy is an IT and cybersecurity services company headquartered in Pratteln, Switzerland, with a strong presence across Europe. The company specializes in managed IT services, IT infrastructure support, and cybersecurity solutions, serving a diverse range of clients. With a focus on delivering reliable and efficient IT operations, D-ploy has established itself as a trusted partner for businesses looking to optimize their technology environments.

In Spain, D-ploy operates primarily in Barcelona and Zaragoza, offering roles in IT system engineering, onsite support, and service desk operations. The company values practical, hands-on technical skills and often requires English proficiency, making it an accessible option for international professionals. D-ploy's work culture emphasizes operational excellence and client satisfaction, providing opportunities for IT professionals to work on diverse projects in a dynamic environment.

Employees: 500
Headquarters: Pratteln, Switzerland
In Spain: Barcelona, Zaragoza
Website: d-ploy.ch

Good to know if you are moving

D-ploy has a presence in Spain, with offices in Barcelona and Zaragoza, offering opportunities for IT professionals in these cities.
The company requires English proficiency for many roles, making it accessible for international candidates.
D-ploy provides a range of IT services, including managed services, infrastructure, and cybersecurity, offering diverse career paths.
The company is headquartered in Switzerland, which may offer opportunities for cross-border collaboration and career growth.

In their own words

About the company & team

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Barcelona.

All open roles at D-ploy