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IT Support Specialist

Hybrid in Barcelona·Full-time·Added 2 days ago

Still open when we checked on 8 Oct

Red Points

5 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Red Points doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

  • Flexible pay plan

    Take part of your salary as tax-free benefits, per the ad.

Skills

Requirements

What we're looking for

  • Good knowledge of GSuite and Active Directory.
  • Experience using ticketing systems, like Jira Service Desk.
  • Experience working with OS X/Windows/Linux environments on a professional level.
  • Great communication skills, written and spoken in English and Spanish. 
  • Experience in IT support technician working in changing environments. 
  • Willing to learn 
  • Good time management and prioritization skills

Pay & benefits

What you'll get

  • A friendly, diverse, and international team.
  • You’ll have top-notch Private Health Insurance, fully covered by the company.
  • 23 working days of holidays per year, plus the local public holidays.
  • Indefinite Contract.
  • Fridays we have reduced working hours. And every weekday during August.
  • Tax relief/ ¨Retribución Flexible¨ will also be available for you.
  • We offer a discount with the amazing DIR gyms!
  • We have a Referral policy with a very sweet Bonus scheme.
  • We have a hybrid model, with a flexible start time. 
  • At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
  • We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

The role

We're looking for an IT Support engineer that will assist our teams based in our Barcelona office. This role is responsible for providing technical support, advice, and assistance to end users with technical, hardware, and software system problems. You will work hand in hand with our technology team, always in internal teams.

What you'll do

  • Keep track of the inventory, maintenance and troubleshooting of laptops/workstations (mixed environment mostly Mac, Windows and even some Linux) and their peripherals.
  • Manage and administrate our main tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom.us, Slack…
  • Collaborate into definition and improvement of IT global strategies, from device and license acquisition to networking, security and SSO.
  • Software deployment and administration.
  • VPN configuration through OpenVPN with SSL certificate authentication.
  • Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) on-site and remote to our offices, as well other connected resources: AV/VC meeting rooms, printers...
  • Administration and set up of backups.
  • Documentation of procedures and most common issues on Confluence platform.
  • Management of issues with Jira environment creating tasks,subtasks and due dates.
  • Basic network management, VLANs, DNS, Firewall, WiFi, DHCP.
  • You will also give multimedia support at our company events.

Hiring process

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you! 

About Red Points

Red Points is a global leader in digital identity verification and brand protection, specializing in detecting and removing counterfeit products, pirated content, and fraudulent activity across online marketplaces, social media, and mobile apps. The company serves major brands and platforms worldwide, combining AI-driven technology with expert investigation teams to protect revenue and brand integrity. With a strong focus on innovation, Red Points operates as a fast-growing SaaS company in the cybersecurity and intellectual property space.

Red Points was founded in Barcelona and maintains its global headquarters there, making it a prominent player in Spain's tech ecosystem. The company has expanded internationally with offices in the US and other regions, but Barcelona remains its core hub for engineering, product, and operations. For international professionals, Red Points offers a dynamic, multicultural work environment with English as a common working language, and the opportunity to work on cutting-edge technology in a city that is a major European tech hub.

Industry
Cybersecurity
Founded
2011
Employees
250–500
Headquarters
Barcelona, Spain
In Spain
Barcelona

Good to know if you are moving

  • Barcelona is a major European tech hub with a large international community, making it easier for expats to settle in.
  • Red Points offers a multicultural work environment with employees from various nationalities, and English is commonly used in the workplace.
  • The company provides opportunities for professional growth in a fast-growing cybersecurity sector, with roles in customer success, sales, engineering, and more.
  • Spain offers a favorable climate and lifestyle, and Barcelona is known for its high quality of life and vibrant culture.
  • Red Points has a strong focus on innovation and technology, providing employees with exposure to advanced AI and machine learning tools.

In their own words

About the company & team

Red Points is the most widely used solution to recover digital revenue.

Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.

With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

Additional information

We are an equal-opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

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