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We are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through.
The IT technician should be knowledgeable of both software and hardware and must be a critical thinker and a problem solver.
Location: Barcelona
- Provide technical support and training for end point users to all IT hardware and software related services.
- Install, configure, and monitor software and hardware (applications, printers, etc.)
- User's access, and permissions administration (mainly Active Directory and Office 365)
- Install and support Windows OS.
- Manage Onboarding and Offboarding processes for employees.
- Manage and maintain the IT assets inventory (Hardware and Software)
- Negotiate and purchase Hardware and Software from local vendors.
- Work with our global team for ticket escalation and back-office projects.
- Perform troubleshooting and repairs.
- Ensure compliance to all regulatory requirements for IT systems.
- 3+ years of proven experience as IT Help Desk technician or a similar role
- Strong hardware and software technical troubleshooting skills
- Experience with Microsoft environments (Including Win+Office)
- Experience with other 3rd party software
- Knowledge and experience in Networking
- Excellent organizational and coordination abilities
- Self-motivated, and able to work with minimal supervision
- High service orientation and strong customer facing along with excellent communication skills
- High-level English - verbal and written
- Self-learning capabilities
- Experience working with ticketing solution - advantage
Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.
In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.
or browse IT support·Mid-level·Catalonia
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On-site in Barcelona
€19k
