The English-language job board for Spain

Customer Service Coordinator, WITS

On-site in Madrid·Full-time·Added 1 month ago

Danaher

9 open roles

Apply

Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.

Requirements

What we're looking for

- A minimum of 2 to 3 years of experience in dispatch, logistics, or customer service role, preferably in the medical diagnostics or healthcare industry.

- Fluent in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous.

- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. Ability to work effectively across diverse cultures and geographies.

- Working onsite in one of our offices (Hospitalet de Llobregat or Madrid)

Nice to have

It would be a plus if you also have prior experience in the following areas:

- Proficiency in the use of dispatch software and tools (Service max, Oracle, etc.)

- Ability to work independently as well as in a team, in a fast-paced environment.

- Proficiency in other languages would be an asset.

The role

The Customer Service Coordinator, Workflow and IT Solutions (WITS) at Beckman Coulter Diagnostics is responsible for coordinating the scheduling of service technicians, focusing in complex installations of Automation and Clinical IT solutions, managing logistics, and ensuring a quick and efficient service delivery to our clients.

What you'll do

- Coordinate and prioritize field interventions in Regional EMEA team.

- Manage and track the logistics around these interventions

- Ensure the interface between clients, Installation and After-Sales Automation and Clinical IT team of Beckman Coulter EMEA

About Danaher

Danaher is a global science and technology innovator headquartered in Washington, D.C., USA. The company designs and manufactures a wide range of products and services across life sciences, diagnostics, environmental, and applied solutions. With over 80,000 employees worldwide, Danaher operates through a portfolio of well-known brands such as Beckman Coulter, Leica Microsystems, and Pall Corporation, serving customers in healthcare, research, and industrial markets.

In Spain, Danaher maintains a significant presence with offices in Barcelona and Madrid, supporting sales, service, and operational functions. The company is known for its strong culture of continuous improvement through the Danaher Business System, offering international professionals opportunities to work in a dynamic, results-driven environment. With roles spanning field applications, technical support, and business analytics, Danaher provides a platform for career growth in a global organization.

Founded: 1969
Employees: 50,000–100,000
Headquarters: Washington, D.C., USA
In Spain: Barcelona, Madrid
Website: danaher.com

Good to know if you are moving

Danaher is a Fortune 500 company with a global presence, offering international career mobility across its many operating companies.
The company's Danaher Business System (DBS) is a renowned operational framework that emphasizes continuous improvement and employee development.
Spain offices are located in Barcelona and Madrid, both major hubs with strong international connectivity and quality of life.
Danaher provides competitive benefits and supports professional growth through structured training and development programs.
The company operates in regulated industries like healthcare and diagnostics, offering stable and impactful roles for technical professionals.

In their own words

About the company & team

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

This position is part of the Regional EMEA Customer Service, Workflow and IT Solutions team. You will report to the Senior Manager, EMEA Customer Service, WITS responsible to lead and oversee the regional Workflow & IT Solutions EMEA Customer Service team in the EMEA Region.

If you thrive in interpersonal exchanges and communication, and you want to work on building a world-class function, this Customer Service Coordinator position is for you in the organization, and read on.

Additional information

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

All open roles at Danaher