Museum Information Assistant (English B1)

• Possession of a disability certificate is valued
• High school diploma or equivalent.
• Proficiency in the Spanish language.
• Minimum accredited English level B1.
• Customer orientation and communication skills.
• Ability to work face-to-face with the public and resolve incidents.

• Previous experience in visitor services, museums, cultural centers, tourism, or public information is valued.

We are currently looking to hire Information and Customer Service Assistants to provide service in a museum, depending on a body of the Public Administration.

• Customer service, information, and guidance to the public in the various spaces of the museum.
• Issuance and control of tickets, telephone assistance, and resolution or referral of inquiries, suggestions, and incidents.
• Information regarding exhibitions, cultural activities, services, and access rules.
• Support for visitors in the use of interactive resources and distribution of informative and educational material.
• Collaboration in access control and in the organization of visitor flows.
• Contribution to the maintenance of order in rooms and public spaces, ensuring the safety of people, collections, and facilities.
• Assistance and support for people with reduced mobility, special needs, children, and elderly people.
• Basic supervision of assigned areas, detecting and communicating possible incidents.
• Support in the management of cloakrooms and compliance with established operating and security procedures.
• Collection of statistical visitor data and completion of documentation associated with the service.
• Collaboration in those customer service tasks that are required by the museum management.