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Travel Assistance Telephone Agent - Weekends - Afternoons - Advanced English (Iris Global)

Hybrid in Madrid·Full-time·Added 2 days ago

Santalucía

56 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Upper secondary (Bachillerato)
“Titulación mínima Bachiller, deseable formación universitaria preferiblemente Turismo.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

WHAT IS OUR ADDED VALUE? Benefits designed for you :)

Permanent contract in a stable project.
Salary according to collective agreement.
Welcome program, welcome kit, "Buddy" and initial training to help you integrate.
Flexible compensation plan from the first month.
Discount club (Contigo Empleados) at different brands and products.
Exclusive discounts for employees on Santalucia insurance offerings.
We offer ongoing training and a virtual campus with various training activities available.
Comprehensive Health and Wellness plan.
Recognized as a Top Employer company for offering the best working environment and for our policies on people
management.
Recognized as a Family-Responsible Company for promoting work-life balance.

Requirements

What we're looking for

Minimum education: high school diploma; university degree preferably in Tourism.
A very high level of English (C1-C2) is essential.
At least 12 months of experience in travel assistance companies.
Proficiency in office software tools.
Proper segregation of waste generated at the workplace.
Availability to work weekends, Saturday and Sunday, on the afternoon shift from 15:00 to 22:00, and one or two days per month on Monday or Friday from 15:00 to 22:00, until completing 70 hours per month.

Nice to have

Knowledge of customer service in insurance companies is valued.
Fluency in other languages is valued.

The role

Provide the necessary assistance to our policyholders and coordinate travel emergency situations for our clients, ensuring the service and coverage agreed upon.

What you'll do

Answer calls and collect all necessary data from the client/policyholder.
Coordinate and manage cases with providers or internal departments for our direct policyholders; and for policyholders of our clients (domestic or international), when necessary.
Interact with other group offices, facilitate communication and provide translation support, guidance on country-specific characteristics or cultural aspects, etc.
Become familiar with cases and the Terms and Conditions of each policy.
Organize the necessary logistics with external providers or internal company departments, with the aim of offering the best solution for each emergency and ensuring excellent service quality, meeting the expectations of policyholders/clients.

How you'll work

Initial training: 5 weeks of training from 10:00 to 15:00.
Telework policy of 50% per week.

About Santalucía

Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.

In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.

Industry: Insurance
Founded: 1933
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Sevilla and 8 more
Website: santalucia.es

Good to know if you are moving

Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.

In their own words

Additional information

We Are Sure to Be Your Future.
Join our team and discover a new way of working!

At Iris Global, we work to guarantee real and effective equal opportunities that allow us to promote professional development and labor diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.

All open roles at Santalucía