Customer Service Agent 1

On-site in Madrid·Added today

OUIGO Spain

4 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
University degree
“Grado, FP II o titulación superior equivalente en Turismo o estudios afines.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract with a competitive salary.
Young, positive, and dynamic team and work environment.
Annual planning of rest days.
Professional growth and development at Ouigo.
Be part of an innovative and developing project in the railway sector.
Transport pass and employee discounts on Ouigo trains.
Flexible compensation for restaurants, transport, medical insurance, childcare, and training.

OUIGO, Let´s Go!

Requirements

What we're looking for

Passion for customer service and interest in developing yourself in the tourism and transport sector.
Degree, Vocational Training (FP II), or equivalent higher qualification in Tourism or related studies.
At least 2 years of experience in similar positions in tourism sector agencies and call centers, managing reservations, groups, and claims.
English level B2 or higher, with fluency in oral expression.
Customer orientation, ability to work in a team, and problem-solving skills.
Predisposition for active learning and continuous improvement.
Availability to work in different shifts, including weekends, holidays, and night shifts.

Nice to have

Having handled reservation management software will be positively valued.

The role

What if you could be part of the high-speed revolution in Spain? 🚄

At OUIGO España, we connect cities and people, making fast, comfortable travel at the best price available to everyone. Since our first journey in May 2021, we haven't stopped growing, both in our team and in our travelers.

Our goal is to put high speed within everyone's reach, offering an accessible, modern, and sustainable alternative.

What you'll do

As a Customer Service Agent, your mission will be to resolve our travelers' needs, contributing to ensuring an excellent Ouigo experience. You will be part of the multidisciplinary team that makes up the Operations Center, located in our offices, from where our trains' daily operations are managed.

To do this, you will have to:

Inform our travelers about schedules and travel and sales conditions.
Manage claims and refunds linked to compensation for delays and cancellations.
Provide support to collaborating agencies regarding the previous points.
Inform agencies of updates to the transport plan and the commercial policy in the event of an incident.
Perform voluntary changes that require manual processing.

In our day-to-day, we are driven by

Simplicity 👌: simple usually works best.

Responsibility: we trust you from minute one 🤝.

Collaboration 🤜🤛: alone we go fast... but together, we go further.

Positive attitude 🌞: to face challenges with solutions.

Safety as a priority: for our trains, our travelers, and our team ✅.

Continuous improvement 🔁: we are always looking to do things a little better than yesterday.

Because at OUIGO, what matters is not just reaching the destination, but how the journey is experienced. 🚆

About OUIGO Spain

OUIGO is a low-cost high-speed train operator in Spain, part of the French state-owned SNCF Group. It offers affordable rail travel between major Spanish cities such as Madrid, Barcelona, Valencia, and Zaragoza, using double-decker trains with capacity for over 500 passengers. The company focuses on providing a quality service at competitive prices, with optional add-ons like extra luggage and onboard entertainment.

Industry: Rail Transport
Founded: 2013
Headquarters: Paris, France
In Spain: Madrid
Website: ouigo.com

Good to know if you are moving

OUIGO is part of SNCF, a major European railway group, offering potential career stability and international exposure.
The company operates in Spain with routes connecting major cities, which may require mobility or shift work.
As a relatively new operator in Spain, there may be opportunities for growth and development in a dynamic environment.
Working for OUIGO may involve interaction with French and Spanish corporate cultures, given its French parentage.

In their own words

About the company & team

At OUIGO, we work with a clear purpose and a way of doing things that is uniquely ours. We believe that talent lies not only in what you know how to do, but in how you collaborate and adapt to change.

All open roles at OUIGO Spain