The English-language job board for Spain

AI Specialist

Hybrid in Barcelona·Added 9 months ago

This job was published 9 months ago

Darwin AI

4 open roles

Apply

Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Darwin AI doesn't mention sponsorship in the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

● OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

● Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

The role

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

What you'll do

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.
Ensure that all critical feedback and issues are resolved within the SLA.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

About Darwin AI

Darwin AI is a technology company specializing in artificial intelligence solutions, with a focus on developing AI-driven tools and services for businesses. The company operates in the AI industry, leveraging machine learning and natural language processing to deliver innovative products. While its global footprint is still emerging, Darwin AI is establishing itself as a player in the AI space, with a presence in Barcelona, Spain.

In Spain, Darwin AI is headquartered in Barcelona, a major European tech hub, and is actively hiring for roles such as AI Engineer and AI Specialist. The company's work culture emphasizes innovation and technical excellence, making it an attractive option for international professionals looking to join a growing AI startup. With a small team, employees may have the opportunity to take on diverse responsibilities and contribute directly to the company's growth.

Industry: AI
Employees: 100
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: getdarwin.ai

Good to know if you are moving

Based in Barcelona, a major European tech hub with a vibrant startup ecosystem.
Opportunity to work in a fast-growing AI company with a small, agile team.
Roles are focused on AI engineering and customer-facing positions, offering hands-on experience.
The company is international-friendly, with job postings in English.
Barcelona offers a high quality of life and a strong demand for tech talent.

All open roles at Darwin AI