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Quality Control & Testing Lead

Hybrid in Home·Full-time·Added 2 days ago

Davies

2 open roles

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Overview

Job details

€35,000 - €60,000 a year
Gross, as stated in the ad.
About €2,200 - €3,460 a month after tax.
Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Davies doesn't mention sponsorship in the ad.
Be near Home for hybrid days
No relocation package mentioned.

Requirements

What we're looking for

Experience in Quality Assurance, Quality Control, Testing, Audit, Risk, or Operational Excellence roles.
Proven experience designing or enhancing quality control frameworks.
Strong hands-on testing and review experience.
Experience creating testing scripts, control documentation, and reporting packs.
Excellent analytical and problem-solving skills.
Strong stakeholder management and communication skills.
Ability to operate independently and influence senior leadership.

Nice to have

Experience within Financial Services, Operations, Compliance, Claims, KYC/AML, or regulated environments.
Experience with quality metrics, governance frameworks, and process improvement methodologies.
Knowledge of Lean Six Sigma or similar continuous improvement frameworks.
Experience with reporting tools such as Power BI, Tableau, or equivalent.
Internal Audit, Risk Management, or Compliance background.

The role

We are seeking an experienced Quality Control & Testing Lead to own and enhance our quality control framework while remaining hands-on in the execution of testing activities. This role is ideal for someone who can balance strategic thinking with day-to-day delivery, improving testing methodologies, reporting, governance, and quality standards while actively performing and overseeing QC reviews.

The successful candidate will be responsible for designing and maintaining a scalable quality control framework, developing testing scripts and procedures, executing reviews, reporting findings, and driving continuous improvement across operational processes.

What you'll do

Quality Control Framework & Governance

Review, redesign, and continuously improve the existing QC framework.
Develop and maintain testing methodologies, review procedures, and control standards.
Establish QC governance, KPIs, reporting metrics, and escalation processes.
Ensure quality controls remain aligned with business objectives and regulatory requirements.
Drive a culture of accountability, consistency, and continuous improvement.
Perform hands-on QC testing and file reviews across operational processes.
Execute risk-based testing programmes and ad-hoc reviews.
Create, maintain, and enhance QC test scripts and testing documentation.
Validate adherence to policies, procedures, and internal standards.
Identify control gaps, root causes, and remediation opportunities.
Produce regular reporting on QC results, trends, root causes, and risk themes.
Present findings and recommendations to senior stakeholders.
Monitor corrective actions and verify implementation effectiveness.
Develop management information and dashboards to support decision-making.
Analyse testing outcomes to identify recurring issues and process inefficiencies.
Recommend and implement control enhancements.
Support process redesign initiatives to improve quality, efficiency, and customer outcomes.
Leverage automation and technology opportunities where appropriate.
Partner with operational leaders and subject matter experts to improve quality outcomes.
Provide guidance on control design and best practices.
Support training and coaching activities to strengthen quality awareness across teams.

About Davies

Davies is a specialist professional services and technology firm serving insurance, financial services, and highly regulated markets. Its services span claims solutions, consulting, insurance solutions (including forensic accounting, catastrophe services, liability and litigation support), legal solutions, and technology products such as its ClaimPilot platform. The group employs more than 8,500 professionals across 20+ countries, with large operational centres in the UK and U.S., and includes specialist sub-brands such as Keoghs (legal and claims solutions), MDD (forensic accounting), and Asta (a Lloyd's managing agent).

Employees: 8,500+
Website: davies-group.com

Good to know if you are moving

Davies operates a global team of more than 8,500 professionals across 20+ countries, with large operational centres in the UK and U.S.
The group includes specialist sub-brands: Keoghs (legal and claims solutions resolving 100,000+ claims annually), MDD (forensic accounting with 40+ offices across 5 continents), and Asta (the leading third-party managing agent at Lloyd's).
Davies states a commitment to diversity, equity and inclusion, describing an environment that embraces diversity and where everyone is treated equitably.
Its careers site is available in English and French, and current openings are concentrated in insurance claims, legal, and fraud-related roles.

All open roles at Davies