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Salesforce Project Manager in Madrid

Remote, Madrid·Full-time·Added 28 days ago (last checked 19 Oct)

Dentsu

36 open roles

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Our summary

Work mode: Remote, with limits
Contract: Full-time
English: Required
Experience: 5+ years
Benefits: Private health insurance

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Skills

Nice to have

Ecommerce

Dentsu is hiring for this role in several places. This vacancy is in Madrid.

Requirements

What we're looking for

+5 years of experience in Project Management roles, successfully leading Salesforce projects.
+3 years of experience participating in end-to-end CRM implementation processes.
Solid hands-on experience working with Salesforce Service Cloud and Marketing Cloud.
Proven experience working with Agile methodologies (SCRUM) and project management tools like Jira.
Professional proficiency in English (Medium-High level, capable of fluent business communication).

Pay & benefits

What you'll get

Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurtant,...).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention
Professional development: Evolve, grow and get where you want to go.

The role

The purpose of this role is to drive and oversee the delivery of the assigned projects to ensure that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.

We are currently looking for a Project Manager to join our team

What you'll do

Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
Manage project progress to ensure deadlines, scope, and budget are met.
Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
Alert operations management of potential deviations. Establish communication and risk mitigation plans.
Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
Lead project demos for the client.
Lead the resolution of issues arising from project implementation.
Lead the relationship and pursue customer satisfaction regarding the project.
Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
Responsible for sending customer satisfaction surveys regarding the project.
Identify potential Up & Cross-Selling opportunities for the account.
Lead team retrospectives and identify potential internal improvements.
Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

How you'll work

Location: Madrid

Time Type: Full time

Permanent

About Dentsu

Dentsu is a global advertising and marketing services company, founded in Tokyo in 1901, with a presence in over 145 countries and regions. It operates through a network of agencies including Dentsu Creative, Carat, iProspect, dentsu X, and Merkle, delivering integrated services across Media, CXM (Customer Experience Management), and Creative, with a focus on end-to-end experience transformation and business transformation for major brands.

Industry: Advertising and Marketing Services
Founded: 1901
Employees: 50,000–100,000
Headquarters: Tokyo, Japan
In Spain: Madrid, Barcelona

Good to know if you are moving

Dentsu has a dedicated Spain office, with roles in media, creative, and technology, offering opportunities for international professionals.
The company operates in over 145 countries, providing a global network that may facilitate cross-border career mobility.
Dentsu's Spain operations are part of a large global organization, with a strong focus on digital transformation and data-driven marketing.
The company's careers page lists roles in Spain such as Salesforce Consultant, Data Engineer, and Frontend Developer, indicating a need for tech and data skills.
Dentsu emphasizes innovation and sustainability, which may appeal to professionals seeking a purpose-driven employer.

In their own words

About the company & team

Omega CRM, a Merkle & Dentsu company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.